UX Designer

Overview

On Site
Depends on Experience
Contract - W2

Skills

UX design
Figma
Adobe Creative Cloud
Miro

Job Details

Title: UX Designer
Location: Acton, MA, 01720
Duration: 12+ Months
Only W2
Job Summary:
Want to use design to change the face of diabetes care? Join a mission-driven team working to improve the experience of living with diabetes through thoughtful, human-centered digital design. At Insulet, we re investing in scalable, customer-focused digital experiences that support people across their entire journey with Omnipod.
Insulet s Digital Customer Experience (DCX) team is responsible for designing and delivering seamless, human-centred experiences across a broad and complex digital ecosystem. This includes platforms and tools that support a wide range of customers from caregivers and healthcare providers to internal teams such as sales, support, training, and customer success.
We re seeking a UX Designer to contribute to the design of intuitive, inclusive, and impactful digital experiences across multiple touchpoints. In this role, you ll collaborate closely with senior designers, product managers, engineers, and researchers to bring ideas to life from early concepts to polished execution. You ll help shape the user experience across onboarding flows, customer portals, data dashboards, and service tools, while growing your skills in systems thinking, accessibility, and cross-functional collaboration.
Responsibilities:
  • Contribute to the end-to-end UX design of web-based and cross-platform digital experiences that support a variety of customer types and internal users.
  • Collaborate with senior designers and cross-functional partners to define user flows, wireframes, prototypes, and design specifications using tools like Figma, Miro, and Confluence.
  • Participate in discovery and research activities to understand user needs, pain points, and opportunities.
  • Translate insights into thoughtful design solutions that balance user needs, business goals, and technical feasibility.
  • Apply best practices in accessibility, usability, and responsive design to ensure inclusive and scalable experiences.
  • Support agile development cycles by contributing to sprint planning, design QA, and documentation.
  • Work with engineering and integration teams to ensure design intent is preserved through implementation.
  • Help evolve and maintain Insulet s design system by contributing components, patterns, and documentation.
  • Participate in design critiques and team rituals, offering and receiving constructive feedback to improve design quality.
  • Collaborate with internal stakeholders to understand workflows and requirements for tools that support customer success, training, and support teams.
Skills & Characteristics:
  • Strong visual and interaction design skills with attention to detail and usability.
  • Effective communicator who can explain design decisions clearly to peers and stakeholders.
  • Collaborative team player who thrives in cross-functional environments.
  • Curious and proactive learner who seeks feedback and growth opportunities.
  • Comfortable working in ambiguity and iterating toward clarity.
  • Passionate about inclusive design and creating experiences that serve a wide range of users.
  • Organized and able to manage multiple priorities in a fast-paced environment.
Qualifications:
  • Bachelor s degree in a relevant field such as HCI, Design, Psychology, or equivalent experience.
  • 3 5 yearsof experience in UX or product design, preferably in cross-functional product teams.
  • Proficiency in modern design tools (e.g., Figma, Adobe Creative Cloud, Miro).
  • Familiarity with agile development processes and collaboration tools (e.g., Jira, Confluence).
  • Working knowledge of usability principles, accessibility standards, and responsive design.
  • Portfolio demonstrating user-centred design process, interaction design, and visual polish.
  • Experience designing for web and mobile platforms; experience in regulated industries is a plus.
  • Exposure to user research methods and ability to incorporate insights into design work.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.