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Gen AI Application Developer / Amazon Connect (Remote Role)

Remote • Posted 3 hours ago • Updated 3 hours ago

Contract Independent

Contract W2

Occasional Travel Required

Remote

$50 - $60/hr

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Job Details

Skills

Amazon Connect
AWS Lambda
Lex V2 bots
CI/CD
AI design
CloudFormation
IAM
KMS

Summary

Job Title: GEN AI CCAS Application Developer/ Amazon Connect

Location: Remote

Duration: 6 + Months contract with extension

Note: Pref consultant's with Active Public Trust Clearance .

Basic Qualifications

Bachelor s degree in Computer Science, Engineering, or related field and 2 4 years of relevant experience; or a Master s with
2+ years of software development with Python, including building and troubleshooting AWS Lambda functions.
Hands-on experience with Amazon Connect setup and configuration, including contact flows, routing profiles, queues, and channel integration (voice, chat).
Experience integrating Lex V2 bots with Amazon Connect flows.
Familiarity with conversational AI design, including slot elicitation, error recovery, and safe fallback patterns.
Infrastructure as Code experience (CloudFormation) and Git-based CI/CD workflows.
Foundational security knowledge: least privilege IAM, encryption at rest (KMS), and secure logging/monitoring.
Strong written and verbal communication; able to document designs and explain technical choices to teammates.

Preferred Qualifications

Practical exposure to full Amazon Connect deployments, including telephony setup, contact attributes, and queue performance optimization.
Experience enabling and tuning Contact Lens for compliance, sentiment analysis, and post-contact QA scoring.
Experience with Amazon Q in Connect for agent assist workflows and knowledge retrieval.
Experience with Amazon Bedrock (LLM and embeddings) and guardrails; calling LLM APIs and prompt engineering.
Knowledge of Retrieval Augmented Generation (RAG) and vector search; AWS OpenSearch Service configuration (VPC only, KMS) and k-NN/HNSW indices.
Familiarity with KMS key policies, grants, and cross-account access; S3 data protection (BPA, lifecycle, access points).
Experience with AWS WAF, CloudFront, and edge security patterns.
Observability and analytics skills: CloudWatch dashboards/alarms, X-Ray, Athena/Glue.
Understanding of privacy/compliance considerations (PII redaction, data retention), and familiarity with FISMA and FedRAMP concepts as applied to contact centers.
Certifications (any of): AWS Developer Associate, AWS Solutions Architect Associate/Professional, AWS AI Specialty, AWS DevOps Engineer, CISSP/CCSP.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.

Dice Id: RTX1614ae
Position Id: 8808405
Posted 3 hours ago

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