Overview
Remote
Full Time
Accepts corp to corp applications
Contract - Independent
Contract - W2
Contract - 6 month(s)
Skills
SAP Fiori
SAP ABAP
SAP S/4HANA
Solution Design
system integration
Warehouse management
SAP CRM
Cross-Functional Collaboration
Functional specifications
Testing & Validation
SAP Functional Consultant
SAP Integration
SAP Best Practices
SAP Logistics Execution
SAP SD (Sales and Distribution)
SAP Configuration
SAP OTC
SAP Implementation Projects
SAP CS
SAP Service Management
SAP Warranty Management
Service Notification
Service Order Processing
Repair Order Process
IDoc Configuration
EDI/IDoc Integration
Partner Profile Setup
ABAP Specification Writing
Customer Service Master Data
Change Requests
SAP Enhancements
Business Partner Communication
SAP CS Consultant
SAP Service Processes
End-to-End SAP Projects
Job Details
Solution IT Inc. is looking for SAP CS (Customer Service) Consultant OTC/Service Management for one of its clients in REMOTE
Job Title: SAP CS (Customer Service) Consultant OTC/Service Management
Responsibilities
- Production Support Tickets (involves interaction with our business partners, problem solving skills troubleshooting, analysis, resolution which could include configuration changes or development. Please note that development belongs to our technical team, but the candidate would need to partner with a technical counterpart, develop functional specifications, test, etc.)
- Support Change Requests (involves interaction with our business partners, analysis, design, configuration, partnering with technical team or any other cross functional team to provide a solution for the change requested). Change requests are typically small enhancements that are completed within a month.
- Lead or Support Projects (involves interaction with our business partners, analysis, design, configuration, partnering with technical team or any other cross functional team to provide a robust solution for the project requested).
Required skills
- Consultant should be good at warranty / Whole unit exchange / Whole unit repair / Service notification / Service order process including SAP configuration .
- Having an OTC skill is a plus at least manage the concepts / high level configuration.
- Should have good communication skills and should be able to run the project independently by communicating with business / Technical team efficiently.
- Advanced knowledge on - Notification, Service orders, Warranty, and billing. Expert knowledge on Contracts -Value/Quantity/Service.
- Worked on revenue recognition, Repair order process. Customer service master data - Equipment master, warranty master, functional location, counters etc.
- Knowledge on Idoc - setup of partner profile, creating segments, testing idocs. Worked on Interfaces with both SAP and no SAP systems.
- Strong in-depth experience In Logistics Execution, EDI/Idoc Integration, Warehouse Management / Shipping and system integration areas.
- Able to analyse business requirements, providing conceptual and detail design to meet business needs, performing necessary SAP configurations, writing detail specifications for development of ABAP custom programs, testing, and implementing the automated solution.
Work Site: Remote (required to work PST hours)
Duration: 6 months
Expected Start Date: Immediate
Number of Positions: 1
Please send your responses back to
About Solution IT
Solution IT is a national IT consulting company specializing in: Technology Staffing and Oracle E-Business Solutions based in Boston, Massachusetts.
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