Overview
On Site
USD 45,000.00 - 50,000.00 per year
Full Time
Skills
Help Desk
ConnectWise
Issue Tracking
Network
Microsoft Windows 7
Microsoft Operating Systems
Virtual Private Network
Documentation
Remote Support
Active Directory
DHCP
Dragon NaturallySpeaking
DNS
SQL
Customer Service
Microsoft Windows
Effective Communication
A+
Network+
Security+
Taxes
Life Insurance
Business Transformation
Law
Job Details
Description
This person will be providing in person and remote support to a large customers. They will be using ConnectWise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS. Along with slight SQL work and working with 3rd party vendors.
Skills
customer service, windows
Top Skills Details
customer service,windows
Additional Skills & Qualifications
Great personality and effective communication are key. Swat looks for someone who can be trained and grow in this role. Since this person is working remotely they must be able to be independent and take charge of things for themselves.
A+ certification required (or able to obtain in first 6 months)
Network+ and Security+ certification preferred
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $45000.00 - $50000.00/yr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Addison,TX.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
This person will be providing in person and remote support to a large customers. They will be using ConnectWise ticketing system to field the calls which could range from printer issues, network connectivity and Windows 7/8 and Windows 10. This individual also must have some VPN support experience as well as Active Directory support (resetting passwords, unlocking accounts) After this person is trained they may be traveling to client sites to provide hands-on support to any issues they could not solve over the phone. This person will also be responsible for going onsite to meet with clients. Providing face to face, troubleshooting of multiple networks and following up with service orders. Additionally, there is heavy Documentation involved along with remote troubleshooting and server troubleshooting. This individual will also be responsible for troubleshooting within Active Directory, providing support with DHCP/DNS. Along with slight SQL work and working with 3rd party vendors.
Skills
customer service, windows
Top Skills Details
customer service,windows
Additional Skills & Qualifications
Great personality and effective communication are key. Swat looks for someone who can be trained and grow in this role. Since this person is working remotely they must be able to be independent and take charge of things for themselves.
A+ certification required (or able to obtain in first 6 months)
Network+ and Security+ certification preferred
Experience Level
Entry Level
Pay and Benefits
The pay range for this position is $45000.00 - $50000.00/yr.
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Addison,TX.
Application Deadline
This position is anticipated to close on May 16, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.