ITSM SN Senior Developers

Overview

On Site

Full Time

Part Time

Accepts corp to corp applications

Contract - W2

Contract - Independent

Skills

Customization

Optimization

Asset Management

Business Rules

Scripting

Acceptance Testing

Collaboration

Agile

Scrum

Documentation

IT Service Management

JavaScript

API

Workflow

Change Request Management

Web Portals

SOAP

Configuration Management Database

Reporting

Automated Testing

IT Operations

Analytics

ServiceNow

DevOps

Continuous Integration

Continuous Delivery

ITIL

Job Details

Role Summary

We are seeking a Senior ServiceNow ITSM Developer with strong hands-on experience in ITSM module implementations, workflow automation, Service Catalog, and Service Portal/UI Builder. The candidate will lead development, customization, integrations, and optimization of ServiceNow ITSM processes in an enterprise environment.

Key Responsibilities

Design, develop, and enhance ServiceNow ITSM modules:
Incident, Problem, Change, Request, Knowledge, Asset Management
Develop and customize Service Catalog items, workflows, approvals, and SLAs.
Implement automation using Flow Designer, Business Rules, Script Includes, Client Scripts, UI Policies, UI Actions.
Build and customize Service Portal / UI Builder pages and widgets.
Configure SLAs, notifications, escalation rules, and reports.
Perform integrations using REST / SOAP APIs, Import Sets, and Transform Maps.
Ensure CMDB alignment and support CSDM best practices.
Optimize platform performance and follow ServiceNow best practices.
Support UAT, production deployments, upgrades, and troubleshooting.
Collaborate with business stakeholders and follow Agile/Scrum methodology.
Provide technical guidance to junior developers and contribute to documentation.

Mandatory Skills

ServiceNow ITSM (Senior level)
Strong JavaScript and Glide API
Flow Designer / Workflow
Service Catalog & Request Management
Service Portal / UI Builder
REST / SOAP integrations
CMDB & CSDM fundamentals
SLAs, Notifications, Reporting

Good-to-Have Skills

ATF (Automated Test Framework)
HRSD / CSM / ITOM exposure
Performance Analytics
ServiceNow Upgrade & Clone experience
DevOps / CI-CD integration
ITIL knowledge

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.