Business Analyst (Telcom business solutions)

Overview

On Site
Depends on Experience
Full Time
No Travel Required
Able to Provide Sponsorship

Skills

Interactive Voice Response
Telecommunications
User Stories
SQL
Business Analysis

Job Details

Onsite at Charlotte, NC
(No remote/hybrid requests will be entertained)

Proficiency Level Expected:

  • 10+ years of experience as a Business Analyst, with a primary focus on:

    Telecom solutions
    IVR systems
    Telecom back office operations
    Basic SQL skills
    Agile environments as a BA
    Strong communication and interpersonal skills

  • Proven track record of collaborating with stakeholders, translating business needs into technical specifications, and leading solution delivery

  • Exposure to system integration, testing (including UAT), and optimization within IVR and conversational AI environments

Responsibilities:

  • Expertise in working closely with stakeholders to gather, document, and analyze business requirements, especially for telecom and IVR systems

  • Strong knowledge of IVR systems, telecom solutions, prompt engineering, and conversational AI platforms like Kore AI

  • Proficiency in creating business documentation such as BRDs, functional specifications, and process flows

  • Collaborate with business stakeholders, product owners, and technical teams to gather, document, and prioritize business and functional requirements for IVR, conversational AI, and telecom systems

  • Design and refine IVR and conversational flows to improve user interactions and enhance self-service capabilities, focusing on delivering a seamless customer experience

  • Analyze business needs, assess the impact of new requirements, and convert them into clear, actionable technical specifications (exposure to LLM & ML will be an added advantage)

  • Create comprehensive documentation, including business requirements documents (BRD), functional specifications, user stories, and process flow diagrams to ensure a clear understanding of project goals

  • Work closely with development and technical teams to translate business requirements into technical designs and solutions that align with business objectives and technical feasibility

  • Conduct user acceptance testing (UAT) and validate solutions to ensure they meet requirements, perform as expected, and provide an optimal customer experience

  • Serve as a liaison between business, technical teams, and external vendors to ensure project milestones are met and deliverables are aligned with business expectations

  • Identify opportunities to streamline processes, improve system integration, and optimize performance in IVR and conversational AI systems

  • Provide guidance and mentorship to junior business analysts, ensuring best practices in business analysis, documentation, and stakeholder communication

Role & Function
#BusinessAnalyst
#SeniorBusinessAnalyst
#TechnicalBusinessAnalyst
#TelecomBA
#IVRBA
#ConversationalAI

Domain & Industry
#Telecommunications
#TelecomSolutions
#IVRSystems
#ContactCenter
#CustomerExperience
#ConversationalAI

Skills & Tools
#SQL
#Agile
#PromptEngineering
#LLM
#MachineLearning
#SystemIntegration
#UserAcceptanceTesting
#BRD
#FunctionalSpecifications
#ProcessFlows

Platforms & Technologies
#KoreAI
#AIPlatforms
#Chatbots
#VoiceAutomation

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.