Overview
Skills
Job Details
Req ID: 332912
NTT DATA strives to hire exceptional, innovative and passionate individuals who want to grow with us. If you want to be part of an inclusive, adaptable, and forward-thinking organization, apply now.
We are currently seeking a Ivanti Knowledge Management Lead to join our team.
Job Description:
Job Description: Ivanti Subject Matter Expert with Knowledge Management Workflow experience
Location: Remote (with occasional on-site support as needed)
Employment Type: Temporary - Contractor
Reports To: Project Manager
Job Overview
Seeking an experienced Ivanti Subject Matter Expert (SME) with a strong background in knowledge management workflows to lead the technical enhancement of the Ivanti Knowledge Module and optimize workflows for the Ivanti Knowledge Module Enhancement and Workflow Optimization project. This role will leverage expertise in Ivanti Neurons 2025 to design, configure, and implement AI-driven solutions. The SME will collaborate with cross-functional teams, including Service Center leads, IT staff, and end-users, to deliver scalable document management and workflow improvements.
Key Responsibilities
Technical Leadership: Serve as the primary Ivanti Neurons expert, leading the configuration and optimization of the Knowledge Module and workflows, integrating AI-driven enhancements (e.g., Natural Language Processing for searchability).
Knowledge Management: Design and implement a modular, searchable repository for 267 articles, developing internal troubleshooting guides and customer-facing FAQs, optimized with metadata and tagging to address CompanyA s taxonomy challenges.
Workflow Optimization: Analyze existing workflows, identify inefficiencies in ticket routing and escalation, and implement automation to enhance Service Center efficiency, collaborating with the Workflow Analyst.
AI Integration: Leverage AI tools ( to enhance content optimization and workflow automation, ensuring compatibility with Ivanti infrastructure and scalability for a 25% user base increase.
Stakeholder Collaboration: Work closely with Service Center, IT, and end-user teams to gather requirements, validate solutions, and ensure operational alignment through workshops and feedback sessions.
Documentation and Training Support: Contribute to the development of a standardized document management process, including version control and review cycles, and support training efforts to drive adoption.
Scalability and Sustainability: Design modular content and workflows to support future growth, providing input for a maintenance playbook to ensure long-term success.
Qualifications
5+ years of hands-on experience with Ivanti Neurons, including configuration, customization, and administration.
3+ years of experience in knowledge management workflows, including content categorization, metadata optimization, and repository design.
Proven experience integrating AI technologies (e.g., NLP, machine learning) into enterprise systems.
Technical Skills:
Proficiency in Ivanti Neurons 2025.
Familiarity with AI frameworks
Strong understanding of workflow automation and document management best practices.
Soft Skills:
Excellent collaboration and communication skills to engage diverse stakeholders.
Problem-solving ability to address technical and operational challenges.
Detail-oriented with a focus on quality and scalability.
Preferred: Experience working with remote teams and familiarity with ITIL frameworks.
About NTT DATA:
NTT DATA is a $30 billion trusted global innovator of business and technology services. We serve 75% of the Fortune Global 100 and are committed to helping clients innovate, optimize and transform for long term success. As a Global Top Employer, we have diverse experts in more than 50 countries and a robust partner ecosystem of established and start-up companies. Our services include business and technology consulting, data and artificial intelligence, industry solutions, as well as the development, implementation and management of applications, infrastructure and connectivity. We are one of the leading providers of digital and AI infrastructure in the world. NTT DATA is a part of NTT Group, which invests over $3.6 billion each year in R&D to help organizations and society move confidently and sustainably into the digital future. Visit us at us.nttdata.com
Where required by law, NTT DATA provides a reasonable range of compensation for specific roles. The starting hourly range for this remote role is Hourly rate $85.00/hour to $95.00/Hour. This range reflects the minimum and maximum target compensation for the position across all US locations. Actual compensation will depend on several factors, including the candidate's actual work location, relevant experience, technical skills, and other qualifications. This position may also be eligible for incentive compensation based on individual and/or company performance.
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