Overview
Skills
Job Details
Position: Desktop Support
Location: Tampa, FL (3 days a week onsite)
Duration: CTH
Principal Responsibilities will be to
- Provide 1st & 2nd line support to employees globally. The technician will work on incidents and tasks via the in-house incident management tool Service Now adhering to strict SLA's. Incidents range from Hardware, Software, Telephony, Mobile Phone (BYOD) virtual infrastructure, network connectivity and Printers. The technician will solve technical support incidents (in person, by telephone, via e-mail, or through remote access tools) in a timely and accurate fashion and advance support incidents to the relevant 3rd Line teams.
Your Primary Responsibilities:
- Deliver prompt support solutions for Windows computer systems, Linux Virtual Terminals (VDI), in person, via e-mail, or through remote sessions.
- Effectively resolve sophisticated workstation issues.
- Effectively document all support efforts into the incident tracking system.
- Assist with address outages/interruption of services hosted by client.
- Supply to the ongoing cycle of improving Desktop processes.
- Aligns risk and control processes into day-to-day responsibilities to monitor and mitigate risk, advances appropriately
- Technical ability to diagnose and resolve root cause.
- Experience working with Active Directory
- Ability to document work and understand technical procedural
- Ability to use ServiceNow (Ticketing tool) to handle Technology Service Management calls/incidents/tasks
- Strong working knowledge of Apple technology (Mac OS, iCloud, iPad OS and iPhones)
- Windows workstation and operating system support including working knowledge of Microsoft Office 365 suite
- Exceptional knowledge of desktop/laptop and mobile devices (Apple mobile/Android devices / Microsoft Intune Administration, iPhones, iPads, Macs) including enterprise deployment and support
- Accountability: Demonstrates reliability by taking necessary actions to continuously meet required deadlines and goals.
- Global Collaboration: Applies global perspective when working within a team by being aware of own style and ensuring all relevant parties are involved in critical team tasks and decisions
- Communication: Articulates information clearly and presents information effectively and expertly when working with others
- Influencing: Convinces others by making a strong case, bringing others along to their viewpoint; maintains strong, trusting
- relationships while at the same time is comfortable complicated ideas.
- Innovation and Creativity: Thinks boldly and out of the box, generates new insights and processes, and confidently pursues
- challenges as new avenues of opportunity
Talents Needed for Success:
- Minimum of 3 years of related experience
- Bachelor's degree preferred or equivalent experience
- Additional Qualifications:
- Desktop Support Experience
- Excellent Customer Service
- Good Communication Skills (oral and written)
- Active Directory
- Intune, iPhones
- Bomgar
- Laps UI
- Microsoft Office 365
- PingID
- Virtualization (VMware\Citrix)
- Basic Networking understanding (TCP/IP)
- ServiceNow
- Zscaler support
Dexian is a leading provider of staffing, IT, and workforce solutions with over 12,000 employees and 70 locations worldwide. As one of the largest IT staffing companies and the 2nd largest minority-owned staffing company in the U.S., Dexian was formed in 2023 through the merger of DISYS and Signature Consultants. Combining the best elements of its core companies, Dexian's platform connects talent, technology, and organizations to produce game-changing results that help everyone achieve their ambitions and goals.
Dexian's brands include Dexian DISYS, Dexian Signature Consultants, Dexian Government Solutions, Dexian Talent Development and Dexian IT Solutions. Visit to learn more.
Dexian is an Equal Opportunity Employer that recruits and hires qualified candidates without regard to race, religion, sex, sexual orientation, gender identity, age, national origin, ancestry, citizenship, disability, or veteran status.