Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
No Travel Required
Skills
Customer Service Management
Job Details
Job Title: ServiceNow CSM Architect
Location: Remote, USA
Type: Contract
Alldus is hiring on behalf of a leading organization to hire an experienced ServiceNow CSM Architect with deep expertise in Customer Service Management. The ideal candidate will be responsible for designing and implementing robust Customer Service Management (CSM) solutions in line with business goals. This is a fully remote opportunity open to candidates based in the USA.
Key Responsibilities:
- Architect and lead the implementation of ServiceNow CSM solutions.
- Collaborate with stakeholders to gather and analyze requirements.
- Design scalable, performance-optimized CSM configurations.
- Guide development teams through build and deployment.
- Ensure alignment with industry best practices and ServiceNow standards.
- Provide technical leadership and strategic guidance on platform capabilities.
Required Qualifications:
- Proven experience as a ServiceNow Architect with a focus on Customer Service Management (CSM).
- Certified Implementation Specialist (CIS) CSM is required.
- Strong understanding of ServiceNow architecture and data models.
- Hands-on experience with integrations, workflows, and CSM-specific modules.
- Excellent communication and leadership skills.
- Must be authorized to work in the USA and based within the country.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.