Overview
Remote
Depends on Experience
Contract - W2
Contract - 6 Month(s)
Skills
Customer Service
Banking
Inbound
Outbound
debit cards
ACH
bill payments
Job Details
Job Title: CSR - Customer Service Representative
Duration: 6+Months
Location: 100% Remote
Should be fine working as per EST Timezone
Work only on W2
Job Description:
Key Responsibilities:
Respond to incoming calls from brokers, clients, merchants, and financial institutions regarding checking, debit cards, ACH, and bill payments.
Ensure adherence to established call procedures and customer service standards.
Provide accurate information and solutions to customer inquiries in a professional manner.
Ensure high levels of accuracy and attention to detail in every customer interaction.
Work with supervision on standard tasks, and handle special tasks with general guidance.
Maintain a high level of accuracy when addressing customer concerns.
Qualifications:
Customer Service Skills: Strong ability to communicate effectively with clients and provide high-quality customer service.
Familiarity with banking products, payment systems, and financial transactions (checking, debit cards, ACH, bill payments).
Excellent customer service skills with the ability to manage multiple types of inquiries.
Ability to follow structured processes and maintain high accuracy levels.
Strong verbal communication skills and professional telephone etiquette.
Ability to work under supervision and follow established guidelines.
Experience in financial services or call center operations is a plus.
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