LiveVox Developer

  • Posted 7 hours ago | Updated 7 hours ago

Overview

Remote
Depends on Experience
Contract - Independent
Contract - W2
Contract - 12 Month(s)
No Travel Required
Unable to Provide Sponsorship

Skills

LiveVox and NICE CXone using APIs and SDKs.
contracts
SLAs
and customer engagement models.

Job Details

Experience: 10+ Years

Are you an experienced LiveVox Developer with a strong background in blended omnichannel workflows, API-driven integrations, and NICE CXone platforms? If you excel at building scalable contact center solutions while ensuring compliance and operational efficiency, we’d love to connect with you.

Key Responsibilities

  • Design, develop, and maintain integrations between LiveVox and NICE CXone using APIs and SDKs.

  • Build and manage Studio scripts in NICE inContact to orchestrate omnichannel interactions and call flows.

  • Develop custom scripts in LiveVox Designer for proactive outbound and blended outreach campaigns.

  • Configure IVR workflows, call routing strategies, and dialer campaigns.

  • Integrate LiveVox and NICE CXone with third-party platforms such as Salesforce, Snowflake, or other enterprise systems.

  • Develop and support custom API integrations to meet unique business requirements.

  • Collaborate with cross-functional teams (business, QA, product, vendors) to gather requirements and ensure successful deployments.

  • Provide technical expertise and troubleshoot issues involving OEMs, vendors, and product partners.

  • Ensure compliance with contact center regulations and industry standards.

  • Participate in agile development processes, including sprint planning, reviews, and retrospectives.

  • 10+ years of overall experience in CCaaS / Contact Center Technologies.

  • 2+ years of hands-on experience with LiveVox.

  • Strong experience with NICE CXone (inContact) platforms.

  • Proven experience in API development, CRM integrations, and omnichannel solutions.

  • Expertise in IVR design, outbound dialer campaigns, and compliance frameworks.

  • Familiarity with contracts, SLAs, and customer engagement models.

  • Ability to work effectively in agile environments and manage deliverables aligned with SLAs.

Preferred Skills

  • Experience supporting large-scale enterprise contact center environments.

  • Strong analytical, troubleshooting, and communication skills.

  • Ability to work independently and collaboratively in fast-paced environments.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.