IT Support Specialist (Part time)

The Scope of Work for the requested services includes, but is no limited to:

• IT Consultant and Management Services (on-site or remote) for an average of 8 hours a week. This includes assisting users with operational issues and /or emergency response (i.e., servers, email access, public safety software) within a (2) hour maximum response time.
• Provide proactive system maintenance for all network devices (i.e., warranty, network, and asset status), including routine maintenance, monthly reviews, and security management to prevent cyber-attacks.
• Proposer must demonstrate successful experience in supporting Edmunds Govtech applications, as well as other municipal software applications, as appropriate.
• Provide preventative maintenance, including LAN\WAN troubleshooting, network server/workstation maintenance, updates, installations, configurations and troubleshooting of all software and hardware for approximately 97 workstations and 5 servers, located at various locations.
• Recommend new workstation equipment and software, when necessary, as well as set up and install acquired items.
• Provide structured system protection and maintenance, including but not limited to firewall, backup system, anti-virus software and confirm system maintenance checks are being performed.
• Support and maintain data backup and recovery and email archiving.
• Troubleshoot (either remotely or on-site) hardware and software problems.
• Maintain hardware/software inventory and license documentation.
• Perform the repairs and necessary maintenance of the City s network.
• Provide for system file backup for PC operations, which includes rebuilding various databases in case of system malfunction.
• Monitor network security usage and perform necessary system housekeeping.
• Document information system processes and procedures, and assist with network security.
• Strategic planning for future upgrades.