Overview
USD 28.00 per hour
Full Time
Skills
TM
Training
Documentation
Usability Testing
Video
Audiovisual
Management
Technical Support
Job Details
Posting Details
Position Information
Posting Number
PG195149TM
Position Number
48SM80
Position Type
Temporary
Essential Job Duties
Primary Purpose of the Position:
Is Time Limited
No
If Yes, Appointment Length
3 months
Department Information
Job City & State
Chapel Hill, NC
Department
System Information
Classification Title
Temporary-Technical/Paraprofessional
Working Title
UTS - Temporary IT Support Technician at UNC Chapel Hill
Position Information
Posting Number
PG195149TM
Position Number
48SM80
Position Type
Temporary
Essential Job Duties
Primary Purpose of the Position:
- Provide critical end-user support
- Manage incoming help requests for Statewide IT, resolving issues when possible and escalating to the development team or regional staff as appropriate.
- Track outstanding support requests to ensure timely and effective resolution.
- Develop user support materials, including help documents, FAQs, training videos, and other relevant documentation for both end users and staff.
- Serve as the primary contact for duplicate person reconciliation in records.
- Assist with usability testing and identification of feature needs for the programming team.
- Support statewide video webinars, including pre-event audiovisual checks and participant management during the webinar.
Is Time Limited
No
If Yes, Appointment Length
3 months
Department Information
Job City & State
Chapel Hill, NC
Department
System Information
Classification Title
Temporary-Technical/Paraprofessional
Working Title
UTS - Temporary IT Support Technician at UNC Chapel Hill
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.