Player Support Producer II

Overview

Remote
$60 - $67
Full Time
No Travel Required

Skills

Player Support
Product Operations
Project Management
Product Management
Production

Job Details

Title : Player Support Producer II

Location : Remote

Duration : 6 + Months

Responsibilities

  • Represent Player Support (PS) to internal teams, acting as a trusted consultant on the player impact of their work based on historical data and expertise.
  • Participate in early product design discussions to anticipate and mitigate player pain points, driving improvements in schedules, costs, and outcomes.
  • Proactively collaborate with Product Operations and PS Initiative teams to identify optimization opportunities, resolve inefficiencies, and enhance product and team outcomes.
  • Act as the product owner for key focus areas, setting priorities and strategic objectives for projects.
  • Manage projects, allocate resources, and oversee scope changes to ensure timely delivery of objectives.
  • Escalate live incidents or degraded services to appropriate teams and coordinate the resolution process.
  • Serve as the subject matter expert for assigned projects or initiatives, ensuring alignment with PS goals and providing strategic input on tools and resources.
  • Provide data analysis and reporting to Product teams and PS initiatives to inform decisions and improvements.

Required Qualifications

  • Education:
    • Bachelor s degree or equivalent work experience (technical, business, or social sciences background is a plus).
  • Experience:
    • Minimum 5 years of professional experience.
    • Strong background in the Player Support space.
    • 3+ years in a Project Management, Product Management, or Production role.
    • Experience working with engineering teams directly.
    • Proven track record of shipping or managing customer service for multiple games/software products, ideally in a gaming environment.
  • Skills and Certifications:
    • Agile and project/product management certifications are a plus (e.g., CSPO, CSM, PMP).
    • Technical product management certifications are desired.
    • Experience working in Agile teams and frameworks.
    • Familiarity with supporting game teams or managing agent operations.

Key Competencies

  • Strong problem-solving skills with the ability to analyze player-impacting issues and propose data-driven solutions.
  • Exceptional communication and stakeholder management skills to build trust and alignment across teams.
  • Passion for player experience and deep understanding of its significance in product development.
  • Ability to work independently and as part of cross-functional teams in a fast-paced environment.
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