It Operations Specialist (Data Center)-ON SITE

Location: Schenectady, NY
Salary: Negotiable
Description: Our client is currently seeking a It Operations Specialist (Data Center)-ON SITE
*** This position is hiring immediately***

This position requires you to be flexible with shifts as it is a 24/7 operation.

This position will be responsible for general technical support of the data systems for lottery sales systems.

****The candidate will need to be currently living within a commutable distance to Albany/Schenectady area..

Candidates should also be flexible when working a day or night shift position.

Data Center shifts are 12 hours, 3 or 4 days per week

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT standard methodologies by following established IT best practice performance and audit

Supports local testing and Policies & Procedures

• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications

• High School diploma or equivalent required
• IT, technical, or related college degrees or certifications are preferred.
• 1-2 years of experience with Service Desk, Help Desk, Call Center, or Customer Service positions
• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

*** This position is hiring immediately***

****The candidate will need to be currently living within a commutable distance to Albany/Schenectady NY area..

By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.

Contact:

This job and many more are available through The Judge Group. Please apply with us today!