It Operations Specialist (Data Center)-ON SITE

Location: Providence, RI
Salary: Negotiable
Description: Our client is currently seeking a It Operations Specialist (Data Center)-ON SITE
*** This position is hiring immediately***

This position requires you to be flexible with shifts as it is a 24/7 operation.

The position offers competitive wages and shift differential for off-shift hours.

This position will be responsible for general technical support of the data systems for lottery sales systems.

The candidate will need to be currently living within a commutable distance to Albany/Schenectady area..

Candidates should also be flexible when working a day or night shift position.

Data Center shifts are 12 hours, 3 or 4 days per week

• Provides entry to intermediate-level monitoring and solving for operating equipment for one or more jurisdictions and 24x365 alignment to operational procedures, checklists, policies, and national IT Best Practices.
• Performs intermediate-level solutions of systems and servers related to host systems, middleware, applications, and existing tools according to procedures with minimal direction.
• Monitors logical security through the use of established tools and procedures.
• Performs entry-level solutions of network technologies related to IP network devices and backbone transports according to established procedures, using existing tools with minimal direction.
• Accurately performs, validates, and recovers defined processes in the operational checklists to ensure that all draw processing, day-end processing, system balancing, file system maintenance, change requests, report/file transfers and deliveries, messaging and jackpot details, system locations/configurations, and internal/external customer requests are completed.
• Appropriately coordinates, executes, validates, tracks, follows up on, and advances internal and external customer requests according to established guidelines.
• Submits recommendations to create and maintain operational procedures and checklists.
• Adheres to service level agreements by following established SLA performance requirements
• Adheres to IT standard methodologies by following established IT best practice performance and audit

Supports local testing and Policies & Procedures

• Provides training to other operators through free flow of information, encouraging and appropriately evaluating feedback, encouraging innovation, and inspiring / motivating others.
• Assists in providing informal coaching and mentoring to junior-level operators.

Qualifications

• High School diploma or equivalent required
• IT, technical, or related college degrees or certifications are preferred.
• 1-2 years of experience with Service Desk, Help Desk, Call Center, or Customer Service positions
• Essential experience in Microsoft Office (Outlook, Teams, Word, Excel)

*** This position is hiring immediately***

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