Observability Engineer

Client - Financial Services

Title - Observability Engineer (Lead)

Location - Charlotte, NC OR Dallas, TX OR Baltimore, MD OR Salt Lake City, UT (Hybrid)

Type - Contract to hire

DayToDay Responsbilities:

• Identify gaps in logging, observability & measurement of performance of critical transactions. Help establish new instrumentation so we have more visibility to performance.


• Review end-to-end performance of critical transactions to identify patterns & trends, identify bottlenecks & risks


• Make recommendations to improve performance of critical transactions and optimize capacity. Collaborate with cross-functional teams to align on improvements, prioritize focus areas and implement.


• Troubleshoot issues in production and lower environments to identify causes of the issues and brainstorm options to resolve


• Develop and execute a comprehensive capacity plan for select technology services


• Assist the organization in conducting load & performance testing on critical systems to identify potential bottlenecks


• Develop and maintain documentation related to capacity planning and performance testing


• Provide leadership to establish a performance and capacity management practice

Qualifications

• Prior enterprise level experience


• Proven ability to enable change and lead IT efforts


• Bachelor's degree in Computer Science, Information Systems, Mathematics or a related field


• 10+ years of experience with multiple types of technology and various operating systems including cloud computing environments and virtualization technologies


• 5+ years experience writing code and using command line interfaces, including experience writing SQL statements and performing system administration functions


• 5+ years experience evaluating transactional performance and system capacity issues & limitations


• Experience building instrumentation of logs, observability & monitoring to provide visibility of transaction performance and bottlenecks


• Experience aggregating data and analyzing data to draw conclusions about performance risks & issues


• Experience using a combination of monitoring tools and system logs to troubleshoot incidents, identify the cause and determine how to resolve.


• Experience forecasting how much capacity is needed to accommodate potential future increases in traffic


• Experience identifying improvement recommendations and implementing improvements to transactional performance and capacity challenges


• Excellent communication skills and ability to summarize complex technical details into a story executives can understand


• Ability to work collaboratively in a team environment


• Ability to thrive in a fast-paced, dynamic environment