Site Reliability Engineer - Production Support

Role: Site Reliability Engineer

Location: 100% Remote

Type: Contract Position

Experience Required: 12+ years

Job description:

Production support expertise with SRE Observability experience :

• Proactive issue identification using observability tools.
• Skills in using different monitoring & observability tools to track system performance
• Production support activities including proactive identification of issues leveraging observability tools, Corelating inputs from various dashboards & tools to drive resolution
• Experience in swiftly identifying probable failure points through the analysis of multiple inputs from the logs, observability dashboards, recent application changes, infra, network changes etc.
• Basic level of trouble shooting on every layer of the tech stack (Application, Database, infra (Container platforms) and Network)

Communication :

Excellent communicator. They are also expected to actively lead and triage proactively identified issues/incidents where VPs/SVPs are also present in this call.

Flexibility to work in 24 X 7 environment

Technical expertise:

• Analysis of issues via Splunk (including Splunk APM and Splunk O11y), AppDynamics, Grafana, RedMetrics, 1000Eyes
• Debugging of issues in VMs, Load balancers, Firewalls, API Gateways, DB, Network, Linux / Unix
• Debugging of issues in Containerization, Docker, Kubernetes, AWS, PCF, Azure
• Analysis of issues via APM, NMON , Wireshark usage and analysis
• Experience in UEM and synthetic monitoring set up

Optional skills:

• ServiceNow (including AIOps, tools for Self-Heal and automated playbooks)
• Development experience in some of the technologies -Java, Python, AWS, Azure, Oracle, Cassandra, SQL Server, My SQL and Mongo DB

Detailed Job Description:

• System Administration: Strong knowledge of infrastructure, including command-line tools and system internals.
• Networking: Understanding of network protocols, configurations, and troubleshooting.
• Computing: Experience with cloud understanding, including cloud architecture (on-perm and public) and services.
• Application Management: Familiarity with continuous integration and continuous deployment processes and tools.
• Monitoring and Observability: Skills in using monitoring tools to track system performance and detect issues including all the backend systems, database, and API's
• Problem-Solving: Ability to diagnose and resolve complex issues quickly and efficiently
• Collaboration: Strong communication skills to work effectively with cross-functional teams
• Adaptability: Flexibility to handle changing priorities and technologies
• Attention to Detail: Precision in managing configurations and deployments to avoid errors

Required Skills & Qualifications:

• 8+ years of experience as a Site Reliability Engineer and experience with Telecom domain is must.
• Strong proficiency in Java and Go (must-have); experience with Python is a plus.
• Hands-on experience with Kubernetes, CI/CD, containerization, and service mesh.
• Expertise in observability tools: Splunk, AppDynamics, or similar platforms.
• Experience with cloud platforms AWS and Azure is must.
• Solid background in software engineering and application architecture.
• Experience in application performance monitoring, scalability, and high availability.
• Knowledge of telecom systems and domain-specific challenges is highly preferred.
• Strong problem-solving and debugging skills across distributed systems.
• Excellent communication and collaboration abilities in a remote work environment.