Customer Support Representative

Overview

Remote
Depends on Experience
Contract - W2
Contract - 12 Month(s)

Skills

CSR
Customer Support
Healthcare

Job Details

Trident Consulting is seeking a " Customer Support - II" for one of our clients in " Remote". A global leader in business and technology services.

Role: Customer Support - II

Contract - Only w2

Remote

Key Responsibilities:

  • Monitor live healthcare delivery operations and proactively resolve issues in real-time.
  • Provide outbound support to Dashers and merchants (primarily hospitals and labs) to ensure smooth order completion.
  • Respond promptly to Slack alerts, emails, and operational communications.
  • Troubleshoot delivery challenges with creativity and a solutions-focused mindset.
  • Maintain accuracy and attention to detail in handling sensitive healthcare delivery information.
  • Participate in live assessments and training to continuously improve operational performance.
  • Collaborate with team members to ensure coverage for operations seven days a week.

Required Skills & Qualifications:

  • Strong computer skills with the ability to quickly learn and use multiple software tools.
  • Excellent written and verbal communication skills; ability to convey clear, concise, and professional messages.
  • Strong attention to detail and ability to work accurately under pressure.
  • Creative problem-solving skills and a proactive, self-starter approach.
  • Previous experience in customer service, administrative, analytical, or project coordination roles preferred.
  • Ability to adapt and work in a fast-paced environment.

Trident Consulting is a premier IT staffing firm providing high-impact workforce solutions to Fortune 500 and mid-market clients. Since 2005, we've specialized in sourcing elite technology and engineering talent for contract, direct hire, and managed services roles. Our expertise spans cloud, AI/ML, cybersecurity, and data analytics, supported by a 3M+ candidate database and a 78% fill ratio. With a highly engaged leadership team and a reputation for delivering hard-to-fill, niche talent, we help organizations build agile, high-performing teams that drive innovation and business success. Learn more: .
Some of our recent awards include:

  • Trailblazer Women Award 2025 by Consulate General of India in San Francisco.
  • Ranked as the #1 Women Owned Business Enterprise in the large category by ITServe.
  • Received the TechServe Excellence award.
  • Consistently ranked in the Inc. 5000 list of fastest-growing private companies in America.

Recognized in the SF Business Times as one of the Largest Bay Area BIPOC/Minority-Owned Businesses in 2022.

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