Desktop Administrator

Overview

On Site
Depends on Experience
Contract - W2
Contract - 56 week(s)

Skills

Windows OS

Job Details

Desktop Administrator

Location: Norfolk, VA (100% on-site, no relocation considered)

Schedule: Monday to Friday, 8:00 AM – 5:00 PM

Responsibilities

  • Software and Hardware Installation: Install software and set up hardware for end users.
  • Technical Support: Provide expert support for Windows 10, Office 365, Outlook, Teams, and OneDrive.
  • Troubleshooting: Diagnose and troubleshoot computer issues; handle large volumes of imaging requests using SCCM.
  • Imaging Issues: Troubleshoot and resolve imaging issues for PCs, laptops, Toughbooks, tablets, etc.
  • Mobile Device Support: Support mobile devices, including cell phones and iPads.
  • Audio Visual Equipment: Provide support for Audio Visual equipment, HP printers, and OCE plotters.
  • Customer Service: Interact with a diverse client base and deliver exceptional customer service.
  • Helpline Experience: Leverage prior Helpline or customer service experience.
  • Problem-Solving: Demonstrate strong problem-solving and critical thinking abilities.
  • Workload Management: Handle multiple customer requests; prioritize workload effectively.
  • Team Collaboration: Collaborate efficiently with the team and adapt to changing situations.
  • On-Call Rotation: Participate in the on-call rotation.
  • VPN Configuration: Configure and test client workstations for VPN access with secure token identification.
  • Software and Network Support: Support company software, operating systems, workstations, charting/drawing, and network connectivity.
  • System Imaging: Install system images with appropriate OS for client needs.
  • Application Configuration: Configure core applications post-deployment of base OS image.
  • Internet and Email Setup: Establish internet access, TCP/IP settings, and manage email account setup.
  • Connectivity Support: Provide support for Ethernet and TCP/IP connectivity.

Qualifications

  • Customer Service Orientation: Strong customer service orientation and urgency in issue resolution.
  • Communication Skills: Excellent listening and communication skills; frequent and clear updates to users.
  • Ownership: Ability to take ownership of customer issues and follow through until resolved.
  • Audio Visual Experience: Audio Visual experience is desired.


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