Overview
On Site
USD 18.00 - 21.00 per hour
Full Time
Skills
Conflict Resolution
Problem Solving
Service Level
Workflow
Human Resources
Policies and Procedures
Issue Tracking
Microsoft SCCM
Microsoft Windows
ServiceNow
Computer Hardware
Help Desk
Technical Support
HATS
Service Desk
Taxes
Life Insurance
Marketing Operations
Business Transformation
Law
Job Details
Description
Job Functions, Essential Duties and Responsibilities
Perform imaging and other software installations on computers
Prioritize help tickets properly and communicate updates to users and the support team as appropriate.
Record, track, and document the troubleshooting request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Build strong working relationships with end users to set service level expectations and align support with business requirements.
Use proper judgment while complying with escalation workflow to determine problems that need escalation. Escalate problems (when required) to the appropriate IT teams.
Identify and learn appropriate software and hardware used and supported by the organization.
Hardware and Software Requests
Prioritize end user requests for software and hardware.
Perform workstation builds including installing and upgrading software, implementing required software and configuring systems and applications.
Other Duties and Responsibilities
Knowledge and understanding of Security requirements in the Corporate and Divisional Security Policies and adherence with the policies.
Knowledge of Corporate Human Resource policy and procedure, especially as it relates to technology usage.
As requested, participate in disaster
Top Skills Details
help desk,ticketing system,sccm,troubleshooting,windows,desktop,servicenow,hardware,service desk,support,help desk support,technical support
Additional Skills & Qualifications
willingness to learn
wearing many different hats on service desk
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in St. Louis,MO.
Application Deadline
This position is anticipated to close on Jun 11, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Job Functions, Essential Duties and Responsibilities
Perform imaging and other software installations on computers
Prioritize help tickets properly and communicate updates to users and the support team as appropriate.
Record, track, and document the troubleshooting request problem-solving process, including all successful and unsuccessful decisions made, and actions taken, through to the final resolution.
Build strong working relationships with end users to set service level expectations and align support with business requirements.
Use proper judgment while complying with escalation workflow to determine problems that need escalation. Escalate problems (when required) to the appropriate IT teams.
Identify and learn appropriate software and hardware used and supported by the organization.
Hardware and Software Requests
Prioritize end user requests for software and hardware.
Perform workstation builds including installing and upgrading software, implementing required software and configuring systems and applications.
Other Duties and Responsibilities
Knowledge and understanding of Security requirements in the Corporate and Divisional Security Policies and adherence with the policies.
Knowledge of Corporate Human Resource policy and procedure, especially as it relates to technology usage.
As requested, participate in disaster
Top Skills Details
help desk,ticketing system,sccm,troubleshooting,windows,desktop,servicenow,hardware,service desk,support,help desk support,technical support
Additional Skills & Qualifications
willingness to learn
wearing many different hats on service desk
Experience Level
Intermediate Level
Pay and Benefits
The pay range for this position is $18.00 - $21.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in St. Louis,MO.
Application Deadline
This position is anticipated to close on Jun 11, 2025.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.