UX Chatbot designer

Role : UX designer

Location: Sunnyvale, CA

Service Now - UI/UX Expert

UI expert with ~2 years of experience in building AI Chatbots

Skills React, AI, CSS and Cross Browser

AI Based conversant UI, Visualization (Guided flows using trained models).

Senior UX designer to assess their business critical 2 applications. The ask from UX resource would be to understand existing systems, conduct interviews with business stakeholders, identify pain area and provide a modified design and HTML wireframes.

In the proposed design, self service and guided experience is the key focus.

Overall Tech stack for both the systems is Python, SQL and frontend is React.

Brief JD

User Research and Analysis

User Research: Proficiency in conducting qualitative and quantitative research, including interviews, surveys, usability testing, and focus groups. Experienced designers should know how to gather and interpret user feedback.

Persona Development: Ability to develop user personas based on research, creating detailed representations of target users to guide design decisions.

Journey Mapping: Skill in mapping user journeys to understand user behavior, pain points, and areas of opportunity in the product or service experience.

Information Architecture (IA)

Content Structuring: Knowledge of how to organize and structure information in a way that is intuitive and accessible to users.

Sitemaps and Taxonomies: Ability to create sitemaps, navigation structures, and taxonomies that make information easy to find and understand.

Wireframing and Prototyping: Skilled in creating low- and high-fidelity wireframes and prototypes to visualize layout, navigation, and interactions.

Interaction Design

User Flows: Experience in designing detailed user flows to ensure a seamless and efficient experience from one step to the next.

Interaction Patterns: Familiarity with common interaction patterns and micro-interactions, ensuring that the design is intuitive and predictable for users.

Prototyping Tools: Proficiency in prototyping tools such as Figma, Sketch, Adobe XD, or InVision to create interactive prototypes that demonstrate the flow and functionality of a design.

Visual Design

UI Design: Expertise in designing user interfaces that are aesthetically pleasing, aligned with the brand, and optimized for usability.

Typography, Color, and Layout: A strong grasp of design fundamentals such as typography, color theory, layout, and hierarchy to ensure a polished and professional appearance.

Responsive Design: Ability to design for different screen sizes and devices, ensuring that the user experience is consistent across platforms (mobile, tablet, desktop).

Design Systems:

Experience in creating and maintaining design systems or working with existing ones (e.g., Material Design, Ant Design) to ensure consistency across a product.

Prototyping and Usability Testing

Interactive Prototyping: Ability to create clickable, interactive prototypes that mimic the final product for user testing or stakeholder review.

Usability Testing: Experience conducting usability tests to validate design decisions and gather feedback for iterative improvements.