Overview
On Site
USD 90,000.00 - 105,000.00 per year
Full Time
Skills
Supervision
Policies and Procedures
IT Infrastructure
Workflow
Soft Skills
Information Technology
FOCUS
Multitasking
Strategic Planning
Project Coordination
Conflict Resolution
Problem Solving
Effective Communication
Testing
Printers
Inventory
Application Support
Management
Publications
Technical Support
Attention To Detail
Laptop
Computer Hardware
Incident Management
ServiceNow
Active Directory
Microsoft Exchange
Windows PowerShell
Wireless Communication
Android
iPhone
iPad
RDP
F5
Regulatory Compliance
Documentation
Audiovisual
Legal
Microsoft Certified Professional
Remote Support
MOS
Microsoft Office
Microsoft Excel
Microsoft Outlook
Microsoft PowerPoint
Network+
Help Desk
iManage
Document Management
AirWatch
Mobile Device Management
Master Data Management
VoIP
Microsoft Windows
Citrix
Virtual Private Network
Mobile Devices
Communication
Customer Service
Health Care
Health Insurance
Insurance
.NET
SAP BASIS
Taxes
Collaboration
Partnership
Business Transformation
Law
Job Details
Description
Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm's user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Saturday and Sunday 12:00 a.m. - 12:30 p.m.; Monday 12:00 a.m. - 1:00 p.m. Essential Duties and Responsibilities: Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers, and remote technologies directed to the Information Technology department. Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach. Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination. Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential. Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams. Provide onsite desktop support, ensuring timely and effective resolution of users' issues and technical needs. Provide occasional home visit support for attorneys in the Firm. Respond to occasional after-hours/emergency support requests as needed. Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals. Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory. Safely lift and transport equipment weighing up to 50 pounds. Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: Experience providing telephone based technical support and/or desk side technical support. Ability to communicate technical subjects to non-technical staff. Proven track record of being detail-oriented, with outstanding follow-through. Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware. Experience supporting mobile devices or with Mobile Device Management platforms (Intune). Experience with entering and tracking tickets in an incident management system (ServiceNow). Knowledge of VOIP technology telephone system a plus. Experience with Active Directory and MS Exchange. Understanding the basic use of CMD and PowerShell. Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc). Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.). Strong adherence to IT compliance procedures and documentation standards. Knowledge of Audio/Visual systems a plus. Education and Experience: Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis). 1-3 years of experience in a technical environment. Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications. Prior law firm experience a plus. One or more of these certifications a plus: o MCITP: Enterprise Desktop Support Technician on Windows o MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook o PowerPoint or Access, Network+ preferred. o HDI HelpDesk Analyst Certification preferred.
Skills
Windows, MS Office, Macs, Citrix, VPN, Mobile Devices, iManage document management, AirWatch MDM, VOIP phones
Top Skills Details
Windows,MS Office,Macs,Citrix,VPN,Mobile Devices
Additional Skills & Qualifications
Candidates must have excellent communication skills and customer service skills.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $90000.00 - $105000.00/yr.
United Healthcare Medical Insurance, MetLife Dental insurance, EyeMed Vision.
401K
Eligible upon date of hire
Contributions between 1% and 75% of gross compensation on a pre-tax basis and/or 1% - 100% of net compensation on a Roth after-tax basis.
Voluntary after-tax contributions of up to 10%
Additional catch-up contribution if you are age 50 by calendar year-end
Contributions are subject to annual IRS maximum
Discretionary Firm Contributions are generally a percentage of your eligible gross wages and may change at any time. You will become eligible for a Firm Contribution after one year of service in which you have worked at least 1,000 hours and are at least 21 years of age. Entry dates are the quarter following when you have met the eligibility requirements.
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Oct 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Summary: Under general supervision and in accordance with established policies and procedures, the Systems Analyst position plays a critical role in supporting the Firm's user and technology infrastructure. This position involves extensive interaction with attorneys and support staff while maintaining strict confidentiality of personnel and Firm matters. The ideal candidate must demonstrate strong problem-solving skills, the ability to diagnose, resolve or escalate application, hardware and workflow issues, use soft skills with users and collaborate with the IT team members to implement fixes, enhancements, work on projects and help identify larger problems. Shift: Saturday and Sunday 12:00 a.m. - 12:30 p.m.; Monday 12:00 a.m. - 1:00 p.m. Essential Duties and Responsibilities: Serve as initial point of contact for telephone and e-mail inquiries on the Firm's software applications, hardware, printers, and remote technologies directed to the Information Technology department. Deliver exceptional customer service with patience, professionalism, and a collaborative team-oriented approach. Ability to manage high-volume workloads in a fast-paced environment while performing essential duties while maintaining focus and resilience. Leveraging exceptional skills in personal organization, strong multitasking, time management, strategic planning, and effective project coordination. Excellent problem-solving skills and methodology, clear and effective communication and strong interpersonal skills are essential. Ensure timely updates and follow up on all open ticket-related inquires and effectively manage escalated calls routed to Interdepartmental teams. Provide onsite desktop support, ensuring timely and effective resolution of users' issues and technical needs. Provide occasional home visit support for attorneys in the Firm. Respond to occasional after-hours/emergency support requests as needed. Responsible for imaging, testing, installing and maintaining all end user IT equipment. This includes desktops, laptops, printers, and electronic devices, along with their associated software and peripherals. Maintain accurate records of all maintenance, inventory and security measures associated with the Firm's inventory. Safely lift and transport equipment weighing up to 50 pounds. Stay current with emerging technological developments in software/hardware, systems and application support, and management and user support practices. This includes reading publications, participating in mail lists and on-line communities, attending conferences and workshops. Knowledge, Skills, and Abilities Required: Experience providing telephone based technical support and/or desk side technical support. Ability to communicate technical subjects to non-technical staff. Proven track record of being detail-oriented, with outstanding follow-through. Strong knowledge of PC systems and MAC systems (desktop and laptop), and wireless devices and printer hardware. Experience supporting mobile devices or with Mobile Device Management platforms (Intune). Experience with entering and tracking tickets in an incident management system (ServiceNow). Knowledge of VOIP technology telephone system a plus. Experience with Active Directory and MS Exchange. Understanding the basic use of CMD and PowerShell. Ability to troubleshoot wireless handheld devices (Android, iPhone, iPad, etc). Ability to troubleshoot remote technologies (RDP, VPN, F5, Global Protect, etc.). Strong adherence to IT compliance procedures and documentation standards. Knowledge of Audio/Visual systems a plus. Education and Experience: Associate degree in a computer-related discipline required (equivalent technical experience may substitute on a year-for-year basis). 1-3 years of experience in a technical environment. Experience supporting Windows 10 and Windows 11, Office 2016 and Office 365, iManage, iWorks, Payne, Litera, and other legal specific applications. Prior law firm experience a plus. One or more of these certifications a plus: o MCITP: Enterprise Desktop Support Technician on Windows o MOS: Microsoft Office Specialist; Certification in Word, Excel and Outlook o PowerPoint or Access, Network+ preferred. o HDI HelpDesk Analyst Certification preferred.
Skills
Windows, MS Office, Macs, Citrix, VPN, Mobile Devices, iManage document management, AirWatch MDM, VOIP phones
Top Skills Details
Windows,MS Office,Macs,Citrix,VPN,Mobile Devices
Additional Skills & Qualifications
Candidates must have excellent communication skills and customer service skills.
Experience Level
Expert Level
Pay and Benefits
The pay range for this position is $90000.00 - $105000.00/yr.
United Healthcare Medical Insurance, MetLife Dental insurance, EyeMed Vision.
401K
Eligible upon date of hire
Contributions between 1% and 75% of gross compensation on a pre-tax basis and/or 1% - 100% of net compensation on a Roth after-tax basis.
Voluntary after-tax contributions of up to 10%
Additional catch-up contribution if you are age 50 by calendar year-end
Contributions are subject to annual IRS maximum
Discretionary Firm Contributions are generally a percentage of your eligible gross wages and may change at any time. You will become eligible for a Firm Contribution after one year of service in which you have worked at least 1,000 hours and are at least 21 years of age. Entry dates are the quarter following when you have met the eligibility requirements.
Workplace Type
This is a hybrid position in New York,NY.
Application Deadline
This position is anticipated to close on Oct 9, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.
The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
About TEKsystems and TEKsystems Global Services
We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.
The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.