Overview
Skills
Job Details
We at NJTECH are focused on hiring highly skilled professionals who are excited by the opportunity to make a true impact on their careers as well as on our clients' business. We power our clients success and drive our consultants career growth.
We are looking to hire hands on Business Process Analyst for 3 months contract in Houston TX.
document As-Is and To-Be business processes to support the organization along with recommendations for the implementation roadmap. The documentation will include processes, tools, people and pain points/inefficiencies. We anticipate addressing up to 13 enterprise-wide processes and 2 reporting/KPI related activities and conducting up to 17 workshops/interview sessions (13 internal and 4 customer interviews). Some internal stakeholder meetings would be combined based on the process overlaps. Client will document the following high-priority workflows and supporting processes:
Order to Cash Workflow:
o Order intake with customer terminology variations
o Project tracking and accounting
o Invoicing
o Payment matching (including short pay) and Revenue recognition
Survey Delivery Workflow:
o Field services
Scheduling
Execution
o CAD drafting and drawing completion
o Quality control
o Rework and Approval
Workforce Management:
o Hiring, Onboarding
o Training
o Productivity tracking, and retention practices
Management and Executive Reporting
o Scheduling and Capacity Management
o Work queue monitoring
o Management Reporting (unit production, employee production, revenue)
o KPI rationalization (up to 12 KPIs) for production metrics, financial tracking and employee performance reporting.
Customer interviews (up to 4) and/or surveys:
o Understand customer pain points in their current interactions.
o Gather insights into what would make it easier or more valuable to work with Allpoints.
o Identify opportunities to improve customer experience and retention.
NJTECH is an equal opportunity employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.
NJTECH is a globally managed IT service, IT consulting and Business solutions partner. Our "High Performance Business" strategy builds our expertise in technology and consulting. Our consulting plays a major role in helping clients to achieve their objectives in the highest level; ultimately creating sustainable value to customers. Come, transform your career with us and be a part of our high-performing team.