Overview
On Site
Up to $28.91
Contract - W2
Contract - 10 Month(s)
No Travel Required
Skills
Analytical Skill
Communication
Criminal Justice
Customer Facing
Customer Relationship Management (CRM)
Data Analysis
Drawing
Microsoft Excel
Microsoft Office
Microsoft Outlook
Microsoft PowerPoint
Microsoft Visio
Multitasking
Problem Solving
ROOT
Reasoning
Research
Technical Support
Workflow
Job Details
Job Title: Technical Support Analyst 2 Job ID: 25-09667 Location: North Chesterfield, VA
Duration: 10 Months On Contract
Candidates must be able to work on site M-F and interview in person.
Duration: 10 Months On Contract
Candidates must be able to work on site M-F and interview in person.
- The Technical Support Analyst will support Client's new job applicant background check and employment background check program that uses criminal justice data to help employers assess if an applicant is qualified for a position or if the employee remains qualified after the employee was involved with a criminal justice event.
- The incumbent will apply advanced computer and analytical skills to research and resolve customer facing automated workflow problems.
- This includes tracking background requests and subsequent processing to ensure processing occurs in a timely and accurate manner.
- When problems are identified, the incumbent is responsible for researching and resolving problems. Data analysis will often be required to identify and resolve problems.
- The incumbent will prepare briefings, reports, and evaluations on system efficiency, and perform other duties as assigned.
Knowledge, Skills, and Abilities:
- Advanced computer skills are required that aligns with the Job Description.
- Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions.
- In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).
Skills:
| Skill | Required / Desired | Amount | of Experience |
| Advanced computer skills | Required | 5 | Years |
| Ability to multitask | Required | 5 | Years |
| Ability to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically. | Required | 5 | Years |
| Customer relations skills | Required | 5 | Years |
| Good verbal and written communication skills | Required | 5 | Years |
| Proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook). | Required | 5 | Years |
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.