Customer Plant Lead (CPL)- Warranty

Qualification :
Bachelor's degree in science or engineering or higher
Experience:
5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience

The Customer Plant Lead (CPL) is the Voice of the Customer using warranty information, parts return information and service information to identify actionable issues. Working directly with the Manufacturing Plants Process Engineering Team and the Control Tower Pre-Analysts, the CPL will be responsible for identifying emerging issues quickly and developing a well-rounded and detailed problem statement to minimize the time required to triage and resolve customer concerns.

We are currently seeking 2 candidates to support our Dundee Engine Plant (TEP) in Dundee, Michigan and Trenton Engine Plant, Trenton, New Jersey.

The specific responsibilities include, but are not limited to:

Lead Short Loop Morning & Evening market meetings with new claims information

Investigate warranty issues and assign to party responsible through GIMs (Global Issue Management)

Work with plants to investigate processes that can be associated with warranty

Expedite part analysis for results on high priority investigations because of Short Loop

Communicate warranty and plant quality issues between Control Tower and plant engineering

Ensure vehicle warranty is accurately documented, including broken clean points, and differentiating old vs new issues

Ensure warranty claim coverage and portfolio for assigned propulsion lines/plants

Involvement in new launches FEW (Field Early Warning) focus

1 Position is physically located at Dundee Engine Plant, Dundee MI, USA (100% On-Site)

1 Position is physically located at Trenton Engine Plant, 100% onsite.

Please indicate which location your candidate is applying for at top of resume

Requirements:

Bachelor's degree or higher in Engineering

5 years' experience in engineering, manufacturing, supplier operations or quality, with warranty experience

Strong verbal and written communication skills

Ability to collect and synthesize data into meaningful information and communicate clearly to all levels of the organization

Excellent interpersonal, organizational, and analytical skills

Detail oriented, team player, flexible, ability to prioritize, quick learner

Proficient in both writing and speaking the English language

Preferred Qualifications:

Familiar with overall automotive systems

Working knowledge of Palantir applications (MAP, Contour) /GIM/Service Library/PRAS+

Familiar with dealer service information