Overview
On Site
USD 75.00 - 90.00 per hour
Contract - Independent
Skills
LOS
Software Administration
Salesforce.com
Knowledge Management
Quality Assurance
Reporting
Customer Service
Management
Migration
Attention To Detail
Communication
Data Security
Regulatory Compliance
Slack
Workflow
ITIL
Customer Relationship Management (CRM)
Analytical Skill
Problem Solving
Conflict Resolution
Zendesk
Privacy
Marketing
Job Details
Location: Los Angeles, CA
Salary: $75.00 USD Hourly - $90.00 USD Hourly
Description: Our client is currently seeking a Applications Administrator III - WOARior
Required Qualifications:
Desired Qualifications or Experience:
Must Have Skills:
Nice To Have Skills:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Salary: $75.00 USD Hourly - $90.00 USD Hourly
Description: Our client is currently seeking a Applications Administrator III - WOARior
Required Qualifications:
- 5 years of CRM Application Administration experience (Zendesk, Salesforce, Intercom, etc)
- Deep expertise in customer service technology platforms, including CRM, CMS, Knowledge Management, and QA systems. (Experience with Zendesk, Guru, and Stella is a plus.)
- Bachelor's degree in a related field, or equivalent professional experience.
- Skilled in best practices for configuration, automation, and reporting within customer service platforms.
- Direct experience leading a CRM migration program from planning through implementation.
- Exceptional problem-solving skills with strong attention to detail.
- Highly collaborative, with excellent communication skills for working across cross-functional teams.
- Solid understanding of global data security and compliance standards.
Desired Qualifications or Experience:
- Programming experience
- Experience with Slack Workflows
- ITIL Framework
Must Have Skills:
- a collaborative team member
- administrator of the CRM
- Analytical Problem Solving
- Certifications: Zendesk Administrator
- Intercom
Nice To Have Skills:
By providing your phone number, you consent to: (1) receive automated text messages and calls from the Judge Group, Inc. and its affiliates (collectively "Judge") to such phone number regarding job opportunities, your job application, and for other related purposes. Message & data rates apply and message frequency may vary. Consistent with Judge's Privacy Policy, information obtained from your consent will not be shared with third parties for marketing/promotional purposes. Reply STOP to opt out of receiving telephone calls and text messages from Judge and HELP for help.
Contact:
This job and many more are available through The Judge Group. Please apply with us today!
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.