Staff Systems Engineer - Federal

Company Description

It all started in sunny San Diego, California in 2004 when a visionary engineer, Fred Luddy, saw the potential to transform how we work. Fast forward to today - ServiceNow stands as a global market leader, bringing innovative AI-enhanced technology to over 8,100 customers, including 85% of the Fortune 500 . Our intelligent cloud-based platform seamlessly connects people, systems, and processes to empower organizations to find smarter, faster, and better ways to work. But this is just the beginning of our journey. Join us as we pursue our purpose to make the world work better for everyone.

Job Description

NOTE: This position requires passing a ServiceNow background screening, USFedPASS (US Federal Personnel Authorization Screening Standards). This includes a credit check, criminal/misdemeanor check and taking a drug test. Any employment is contingent upon passing the screening.

This role will require 2-3 days in the office at our San Diego, CA OR Kirkland, WA Office Location.

We are seeking a skilled and proactive Infrastructure Engineer to join our Systems Engineering team. The ideal candidate will be responsible for the lifecycle management of our VMware-based virtualization environment and will play a critical role in our strategic migration path toward Red Hat OpenStack Platform (RHOSP).

What you get to do in this role:

• Manage and maintain VMware environments, including vSphere, vCenter, and ESXi hypervisors.
• Perform version upgrades, patch management, and system health monitoring.
• Collaborate with cross-functional teams for infrastructure provisioning, networking, and storage integration.
• Contribute to the architectural design and execution of the VMware to RHOSP migration strategy.
• Automate infrastructure operations using tools like Ansible, Terraform, or similar.
• Troubleshoot and resolve incidents related to virtualization infrastructure.
• Document operational procedures and best practices.

Qualifications

To be successful in this role you have:

• 6 years of related experience with a Bachelor's degree; or 4 years and a Master's degree; or equivalent experience.
• Proven experience in enterprise VMware infrastructure management.
• Hands-on experience with RHOSP or other OpenStack platforms is a strong plus.
• Solid understanding of networking, storage systems (SAN/NAS), and server provisioning.
• Familiarity with Linux system administration (RHEL preferred).
• Experience in scripting or automation (Python, Bash, Ansible, etc.).
• Awareness of ITIL processes or experience in highly regulated environments is a bonus.

Nice to Have

• Exposure to public cloud platforms (AWS, Google Cloud Platform, Azure).
• Previous involvement in migration projects from VMware to RHOSP or similar.
• Certifications such as VCP, RHCSA, or RHCE are desirable.

GCS-23

For positions in this location, we offer a base pay of $147,300 - $257,800, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies, and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs.

Compensation is based on the geographic location in which the role is located and is subject to change based on work location.

Additional Information

Work Personas

We approach our distributed world of work with flexibility and trust. Work personas (flexible, remote, or required in office) are categories that are assigned to ServiceNow employees depending on the nature of their work and their assigned work location. Learn more here. To determine eligibility for a work persona, ServiceNow may confirm the distance between your primary residence and the closest ServiceNow office using a third-party service.

Equal Opportunity Employer

ServiceNow is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status, or any other category protected by law. In addition, all qualified applicants with arrest or conviction records will be considered for employment in accordance with legal requirements.

Accommodations

We strive to create an accessible and inclusive experience for all candidates. If you require a reasonable accommodation to complete any part of the application process, or are unable to use this online application and need an alternative method to apply, please contact for assistance.

Export Control Regulations

For positions requiring access to controlled technology subject to export control regulations, including the U.S. Export Administration Regulations (EAR), ServiceNow may be required to obtain export control approval from government authorities for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by relevant export control authorities.

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