Overview
Remote
Depends on Experience
Contract - W2
Contract - Independent
Contract - 12 Month(s)
Skills
Genesys
Artificial Intelligence
IVR
Call Flows
Job Details
Role: Genesys Developer
Location: Jacksonville, FL / Charlotte, NC
3 Days Hybrid from Day 1 (we can try remote as well)
Genesys developer should be able to design, develop, and maintain Genesys-based contact center solutions to meet business requirements.
This includes tasks like developing, customizing and configuring IVR flows/call flows, integration with external systems, and troubleshooting issues.
Knowledge of different Genesys features like co-browsing/Agent assist/co-pilot and other AI features.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.