DevOps Support Engineer

ONLY ON W2

Position: DevOps Support Engineer

Location: Charlotte, NC (Hybrid 3 days in office and 2 days remote)

Duration: 12-month contract (Ext up to 36 months)

Responsibilities:

• Provide in-depth problem analysis of application, system errors, and performance issues
• Proactive application stability analysis investigate performance concerns, system errors, improve maintenance processes, automation, and resolution of open issues
• Ownership of problem root cause analysis and remediation
• Chronic issue investigation for critical application issues
• Lead proactive monitoring review and implementation
• Work with Engineering, App Dev, and/or Infrastructure teams to implement break fix changes, code updates, config changes, and product enhancements in production
• Handle CTO level application management business continuity, PTO/PTB, NPT, server patching coordination, vulnerabilities, access reviews
• On call support for production releases
• Coordinate patching activities
• Execute Disaster recovery / ARC exercises
• Perform application installation, maintenance and integration with other CI tools like Jenkins, SonarQube, Bitbucket

Requirements:

• 7+ years' experience doing production
• Specialized subject matter expertise in the CI CD tools
• Strong in following areas: Ansible Tower, create playbooks, Digital XLR, Python, Linux, AppDynamics & Splunk
• DevOps tool, incident and change management doing production support
• Hands-on experience with Ansible Tower, Digital's XLR and RedHat OpenShift Containers
• Hands on experience with creation of playbook, automation tasks
• Expertise in Unix system, scripting and knowledge on BASH, KSH
• Knowledge of Python
• Troubleshooting experience and determine root cause analysis
• Good understanding of oracle and Postgres database

Desired skills:

• Network troubleshooting, Jenkins and source code systems (Bitbucket)