CVI Technology Solutions Manager

Job Summary: The CVI Technology Solutions Manager will serve as a subject matter expert, providing advanced technical guidance and strategic support to Customer Value Optimization (CVI) programs and projects. This role focuses on improving customer energy initiatives, ensuring technical quality, and optimizing performance to align with Clients customer satisfaction and efficiency goals. The position operates in a hybrid model, requiring onsite work three days per week. Key Responsibilities: Perform technical reviews and analyses of initiatives addressing customer energy needs. Review Client and customer agreements to ensure alignment with CVI objectives. Ensure technical quality, reliability, and performance of projects meet intended improvement impacts. Monitor project outcomes, identify gaps, and recommend corrective actions or resource adjustments. Plan, direct, and coordinate improvement activities to meet customer expectations. Provide accurate project and initiative updates to customer account managers. Coordinate initiative tracking, reporting, and analysis for internal stakeholders. Collaborate with engineering and technical teams to ensure project completion and performance. Create and design data-driven reports using systems like SAP, ARM (WMIS), and Service Suite. Analyze initiative data using tools such as Tableau to assess progress toward goals. Develop and implement corrective strategies for underperforming programs. Provide technical assistance and engineering recommendations to project leaders. Research and evaluate emerging technologies to enhance customer initiatives. Manage and execute technical contracts supporting customer projects. Identify and implement process improvements for greater customer satisfaction and operational efficiency. Ensure compliance with all safety, training, and regulatory standards. Support and contribute to additional project and process improvement initiatives as assigned. Required Skills: Subject Matter Expert experience in customer service, energy/utility engineering, construction, or program management. Strong understanding of electrical systems, preferably within Client. Excellent presentation and customer communication skills. Proficiency in Microsoft Office Suite and reporting tools (e.g., Tableau). Experience managing large contracts and developing technical documentation. Strong analytical and reporting abilities with attention to detail. Effective interpersonal and leadership skills for stakeholder collaboration. Preferred Skills: Professional certifications such as PE, CFA, PMP, Six Sigma/LEAN, or related credentials. Advanced degree in Business, Engineering, Finance, Accounting, or Economics. Education: Bachelors degree in Engineering or a related field from an ABET-accredited university, or extensive engineering design experience. Education: Bachelors Degree