Data Center Technician

Overview:
Required to work within a team of Data Center Engineers carrying out cabling infrastructure and network hardware support at client site. The work will include all types of patching, break-fix, circuit provision and recovery, disconnect/reconnect of desktop and networking equipment, rack and stack of Data Center Hardware (e.g. Server, Network and Storage) and provision of connectivity to DC Hardware.

Role and Responsibilities:
* Monitor the client's ticket system and ensure tickets are assigned and completed within SLA.
* Audit and document existing cabling installations.
* Carry out all types of patching / jumpering including all types of voice & data, copper & fiber.
* Carry out testing and fault finding on Copper and Fiber Cabling Infrastructure (including ISDN Line Tests) using a variety of modern testers to include continuity testers, tone generators and modern cabling standards testers.
* Carry out all types of Copper Voice and Data terminations as required by the portfolio of cabling systems.
* Audit and document desktop configuration, including patching and power, for existing and proposed user locations.
* Compile patching schedules as required.
* Power down and disconnect all desktop equipment including any peripherals ensuring all identified and labelled correctly ready for reconnection.
* IMAC-D of all desktop equipment including any peripherals
* Carry Out Data Wiping activities by use of Software tools.
* Maintain accurate records of all stock delivered and update as stock is used and advise line manager of any requirements, shortfalls.
* Carry out surveys and update drawings and schedules.
* Install and test analogue, digital and VOIP telephone handsets and provide headset support as required.
* Build, Rack and Stack Network and Server hardware in Data Center Halls and provide connectivity.
* Good understanding of Data Center Operations and protocols.
* Perform Network Hardware break-fix activities e.g. replacing power supplies, modules, fans etc.
* Media Management, incl Tape Library Loads and Ejects.
* Perform Third Party Escorts.

Experience:
* 4+ years of practical experience of fiber and copper voice and data cabling including terminating, test equipment, test parameters and test techniques
* Knowledge of Rack and Stack of Server Hardware and Rack and Stack Systems
* Good knowledge of Service Now (and other Process and Asset Management Tools)
* Good knowledge of Server Patching
* Knowledge of LAN / WAN and Active devices
* Able to use all types of Modern Hand Held Cable Standards Testers
* Diligently follow client onsite security protocols
* Good understanding of IT Infrastructure Connectivity
* Good Understanding of patching / connectivity