Overview
On Site
$27 - $27 hourly
Contract - W2
Contract - Temp
Skills
Management
Business Operations
Root Cause Analysis
Collaboration
Incident Management
ITIL
Communication
IT Infrastructure
Artificial Intelligence
Messaging
Job Details
RESPONSIBILITIES:
Kforce has a client that is seeking a Senior Major Incident Management Consultant to join our dynamic team in Shelton, CT or Miami, FL. The primary responsibility of this role is to handle critical outages and triage incidents, often requiring off-hours and on-call support. This position is ideal for individuals with hands-on experience in incident management and major calls, who have been in a similar role for a few years.
Key Responsibilities:
* Manage and resolve major incidents, ensuring minimal impact on business operations
* Perform triage and root cause analysis for critical outages
* Provide timely and clear communication to stakeholders during incidents
* Collaborate with team members to drive efficiencies and improve incident management processes
Team Dynamics:
* Spend approximately one-third of work hours on job duties; The remaining time is dedicated to driving efficiencies
* Irregular hours, often coming in late, leaving early, but remaining engaged during nighttime incidents
REQUIREMENTS:
* ITIL certification or equivalent knowledge
* 3-5 years of experience in a similar role
* Strong written communication skills with the ability to send clear, structured messages
* Technical background with a solid understanding of IT infrastructure and systems
* Strong command of language and ability to communicate effectively with stakeholders
* Hands-on experience handling incidents
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Kforce has a client that is seeking a Senior Major Incident Management Consultant to join our dynamic team in Shelton, CT or Miami, FL. The primary responsibility of this role is to handle critical outages and triage incidents, often requiring off-hours and on-call support. This position is ideal for individuals with hands-on experience in incident management and major calls, who have been in a similar role for a few years.
Key Responsibilities:
* Manage and resolve major incidents, ensuring minimal impact on business operations
* Perform triage and root cause analysis for critical outages
* Provide timely and clear communication to stakeholders during incidents
* Collaborate with team members to drive efficiencies and improve incident management processes
Team Dynamics:
* Spend approximately one-third of work hours on job duties; The remaining time is dedicated to driving efficiencies
* Irregular hours, often coming in late, leaving early, but remaining engaged during nighttime incidents
REQUIREMENTS:
* ITIL certification or equivalent knowledge
* 3-5 years of experience in a similar role
* Strong written communication skills with the ability to send clear, structured messages
* Technical background with a solid understanding of IT infrastructure and systems
* Strong command of language and ability to communicate effectively with stakeholders
* Hands-on experience handling incidents
The pay range is the lowest to highest compensation we reasonably in good faith believe we would pay at posting for this role. We may ultimately pay more or less than this range. Employee pay is based on factors like relevant education, qualifications, certifications, experience, skills, seniority, location, performance, union contract and business needs. This range may be modified in the future.
We offer comprehensive benefits including medical/dental/vision insurance, HSA, FSA, 401(k), and life, disability & ADD insurance to eligible employees. Salaried personnel receive paid time off. Hourly employees are not eligible for paid time off unless required by law. Hourly employees on a Service Contract Act project are eligible for paid sick leave.
Note: Pay is not considered compensation until it is earned, vested and determinable. The amount and availability of any compensation remains in Kforce's sole discretion unless and until paid and may be modified in its discretion consistent with the law.
This job is not eligible for bonuses, incentives or commissions.
Kforce is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, pregnancy, sexual orientation, gender identity, national origin, age, protected veteran status, or disability status.
By clicking ?Apply Today? you agree to receive calls, AI-generated calls, text messages or emails from Kforce and its affiliates, and service providers. Note that if you choose to communicate with Kforce via text messaging the frequency may vary, and message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You will always have the right to cease communicating via text by using key words such as STOP.
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.