L2 Support Engineer Remote Location

Overview

Remote
$40 - $50
Accepts corp to corp applications
Contract - W2
Contract - 12 month(s)

Skills

L2 Support
Technical Solutions Implementation
System Monitoring
Problem Solving

Job Details

Scottsdale AZ

Job Description:

>> Weekly Schedule: 2 days per week - Onsite at the Scottsdale, AZ office, 3 days per week - Work from home (remote support). Monthly Requirement: 1 weekend night shift per month - Typically aligned with scheduled releases.

>> The Contingent Worker (Onshore) will be a member of the Carrier Determination & Appeals (CD&A) IT Prod Support team and is responsible for, but not limited to:

>> Shaking Out various key components of the application to validate system health and functionality. Drive toward goal of 100% system availability.

>> Maintaining and supporting applications critical to the operations of CVS Heath in Med BD Prior Authorization (PA), Client Grievances (GRV) and the CD&A IT Support Team

>> Triaging issues with our Tier1 applications, including our fax, printing and voice vendors

>> Monitoring, problem solving, and upkeep of CVS Health CD&A systems

>> On-call support 24x7 as needed

>> Developing and implementing technical solutions such as health checks and critical alerts in support of the Production Support Tier 2 applications across multiple applications and across Towers

>> Compile Case Transaction reconciliations

>> SME for technical support calls, working on tickets RCA Review, and managing tickets RCA DEPs with vendors

>> Maintaining and monitoring daily weekly batch jobs and programs in the production environment.

>> Escalating to Tier 3 support for technical help as required

>> Supporting monthly maintenance activities

>> Provides triage analysis, system documentation, monitor, remediate, and post triage support plans

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