Service Desk Technician

Service Desk Technician - 6 months project - 100% on site work - Overnight Shift !!

Title:

Description:
Our Client (Health related) is seeking a highly motivated an experienced TEMPORARY - Service Desk Technician Sr (3rd Shift) to join our team. The Service Desk Technician Sr will support the user community by maintaining accurate information systems. The incumbent will provide operational support as applicable and supports the user community with resolving Service Desk support calls, desktop issues or user requests. The incumbent will be responsible for all desktop and production systems including batch processing and assist all Information Technology (IT) groups, (e.g., Database Administrators, Business Analysts and Programmers) for testing, monitoring and implementation of data processing code and procedure changes. The incumbent will also process incoming and outgoing data traffic between the organization and Client Health vendors or business partners. The incumbent will perform basic system and network administration functions independently or collaboratively with an understanding of the interactions between hardware, operating system software, applications and security standards. The incumbent will be expected to bring tasks to conclusion, including the development of standard operating procedures.

Position Information:

• Department: ITS- Infrastructure
• Work Arrangement: Full Office
• Work Schedule: Monday through Friday - 8:00 a.m. to 5:00 p.m.

• 95% - Program Support
  • Participates in a mission driven culture of high-quality performance, with a member focus on customer service, consistency, dignity and accountability.
  • Assists the team in carrying out department responsibilities and collaborates with others to support short- and long-term goals/priorities for the department.
  • Assists in resolving technical computer operations equipment problems.
  • Performs secure data wipes of PC s and laptops hard drives.
  • Responds to user requests (e-tickets) for information and assists in problem resolution. Maintains contact with users on operational and production problems.
  • Handles batch production and operational problems requiring individual judgment and latitude for independent action to solve these problems.
  • Conducts deployment and recovery (including termination recovery) of PC system equipment, including but not limited to CPUs, monitors, keyboards, mice, printers, scanners, phones, laptop docking stations and various connector cabling.
  • Performs account management of desktop and conference phones in Avaya System manager, including position specific configurations (Standard, Hotel, Agent).
  • Performs voice mail account management to create, reset or delete user accounts.
  • Carries out Agent account maintenance via Avaya Contact Center including user account creation, skill set assignment and account deletions.
  • Implements the installation and configuration of RightFax account settings including testing and recovery.
  • Assists in the account setup, reset and troubleshooting of client tokens within the local Client Health Virtual Private Network (VPN).
  • Monitors and controls Direct Access Storage Device (DASD) files to ensure effective space utilization. Allocates storage space and deletes obsolete files. Checks and logs space availability during shifts.
  • Identifies and resolves production problems involving disk allocation, device assignments, job streams for batch and runs schedules.
  • Monitors Client Health Intermediate Distribution Frame (IDF)/Main Distribution Frame (MDF) equipment rooms for proper environmental conditions and network equipment functionality.
  • Monitors and responds to HP Systems Insight Manager (SIM), SolarWinds and various email alerts throughout the shift and escalates to appropriate personnel.
  • Participates in system development activities and project tasks.
  • Investigates and ensures resolution of all production processing problems for batch automation and report services. * Logs and documents data processing batch production issues.
  • Conducts electronic transmission for batch: File transfer protocol (FTP) of data to the health network and various contracted vendors.
  • Executes automation scripts; verifies data and storage location of data files.
  • Coordinates the resolution of application and software system problems impacting production, assisting systems and programming personnel as requested.
  • Corrects or carries out instructions to resolve system amends on production jobs.
  • Ensures complete and accurate production turnovers to next shift. Advises shift personnel regarding production status.
  • Monitors Commvault tape backups and prepares for off-site storage.
  • Adds, manages and removes user/group mailboxes and specific Calendars in Microsoft Office 365.
  • Reads production system output (sysout) and determines abend conditions.
  • Adds, modifies and removes user or group Active Directory permissions (folders, groups, lists.)
• 5% - Other
  • Completes other projects and duties as assigned.

• High school diploma or equivalent PLUS 2 years of experience in data processing and/or computer operations required; an equivalent combination of education and experience sufficient to successfully perform the essential duties of the position such as those listed above may also be qualifying.

• Associate degree in information technology, computer science or related field.
• 1 year of experience in technical troubleshooting or support.
• Intermediate batch process experience.

• Develop rapport and establish and maintain effective working relationships with Client Health's leadership and staff and external contacts at all levels and with diverse backgrounds.
• Work independently and exercise sound judgment.
• Communicate clearly and concisely, both orally and in writing.
• Work a flexible schedule; available to participate in evening and weekend events.
• Organize, be analytical, problem-solve and possess project management skills.
• Work in a fast-paced environment and in an efficient manner.
• Manage multiple projects and identify opportunities for internal and external collaboration.
• Motivate and lead multi-program teams and external committees/coalitions.
• Utilize computer and appropriate software (e.g., Microsoft Office: Word, Outlook, Excel, PowerPoint) and job specific applications/systems to produce correspondence, charts, spreadsheets, and/or other information applicable to the position assignment.

• Ability to visually read information from computer screens, forms and other printed materials and information.
• Ability to speak (enunciate) clearly in conversation and general communication.
• Hearing ability for verbal communication/conversation/responses via telephone, telephone systems, and face-to-face interactions.
• Manual dexterity for typing, writing, standing and reaching, flexibility, body movement for bending, crouching, walking, kneeling and prolonged sitting.
• Lifting and moving objects, patients and/or equipment 10 to 25 pounds

Our benefits package includes:

• Comprehensive medical benefits
• Competitive pay, 401(k)
• Retirement plan
• ...and much more!

About INSPYR Solutions
Technology is our focus and quality is our commitment. As a national expert in delivering flexible technology and talent solutions, we strategically align industry and technical expertise with our clients' business objectives and cultural needs. Our solutions are tailored to each client and include a wide variety of professional services, project, and talent solutions. By always striving for excellence and focusing on the human aspect of our business, we work seamlessly with our talent and clients to match the right solutions to the right opportunities. Learn more about us at inspyrsolutions.com.
INSPYR Solutions provides Equal Employment Opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, national origin, age, disability, or genetics. In addition to federal law requirements, INSPYR Solutions complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company has facilities.