Service Now Lead

Overview

On Site
Depends on Experience
Contract - Independent
Contract - 12 Month(s)

Skills

. Reference Qualifiers & Dependent Fields h. Table & Field Manipulation i. Import Set j. Email Notifications k. Transform Maps l. Managing MID Tier. m. Integration of service now with various third party tools n. Developing and configuring web services in service-now

Job Details

Service Now Lead

Hybrid Jersey City, NJ

12+ Months

Project is to develop common ITIL Business Processes and deliver a single IT platform that meets Business requirements, with minimal risk & disturbance and provide opportunities to be more simple, standard and supportive out of the box model by using Service-now tool. The idea, therefore, was to implement a fully integrated ITIL Process Solution for IT Services based in and need following skill set to configure solution in Service-Now.

  1. ITIL V2/V3 Certification
  2. Experience in Service-Now as a System Administrator or Programmer/Analyst.
  3. Experience with Web Technologies (JAVA Script, XML, HTML, AJAX, CSS, HTTP)
  4. Experience with IT Service Management Process and Tool Configuration and Administration
  5. Experience in Service-Now Programing and Analysis:

  1. Ability to Glide Record
  2. Accessing user Information
  3. System Security
  4. Client Scripting & UI policies
  5. Graphical Workflow
  6. Service Catalog & Catalog Scripting
  7. Reference Qualifiers & Dependent Fields
  8. Table & Field Manipulation
  9. Import Set
  10. Email Notifications
  11. Transform Maps
  12. Managing MID Tier.
  13. Integration of service now with various third party tools
  14. Developing and configuring web services in service-now

  1. Configurations and customizations of Service-Now applications, e.g. Service Catalog, Incident and Change.