Overview
On Site
Full Time
Skills
Recruiting
Application Support
Development Testing
Business Systems
Finance
Treasury
Testing
Budget
Payment Processing
Onboarding
Disaster Recovery
Business Continuity Planning
Partnership
Information Technology
Computer Science
Application Development
COBOL
JCL
CA-7
VSAM
IBM DB2
IBM WebSphere MQ
IBM Utilities
Connect:Direct
SFTP
IBM
Service Operations
Root Cause Analysis
Incident Management
Payments
Software Development
Software Development Methodology
Agile
Scrum
Mainframe
Communication
Collaboration
Organizational Skills
Management
ACH
ServiceNow
ITIL
Splunk
Dynatrace
Job Details
5 months- perm
w2 only
5 days onsite
We are currently recruiting for a Mainframe Application Support Engineer. This person will be responsible for participating in development, testing, implementation, and support of mainframe COBOL based Treasury applications - ACH/PEP+ and ARP/SMS as well as file transmission setups and support. Responsibilities include but are not limited to the following:
Collaborate with architects, software engineers, business systems analysts and testing engineers to delivery high quality solutions in the financial treasury space.
Responsible for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects.
Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support which includes responding to incidents alerts in a timely matter according to various priorities.
Develop programs to transfer and/or convert client data including file transmission set-up services.
Develop processes and procedures to improve time to resolution and the efficiency of the support team.
Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities.
Participate in disaster recovery and business continuity exercises.
Collaborate with the cross functional teams to correct recurring issues.
Provide clear verbal and written communication to internal and external groups.
Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across the organization to maximize operational support effectiveness.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications
Education:
Bachelor's degree in information technology, computer science or other applicable field(s) of study.
In lieu of degree, a minimum of 5 years of experience in production operational support.
Equivalent combination of education and experience is also acceptable.
Job Related Experience:
Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities.
Minimum 5 years of experience in file transmission protocols and tools - Connect:Direct (NDM), SFTP, IBM Sterling File Gateway.
5+ years driving ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management.
5+ years of relevant experience in a payments or other high transaction volume systems
Well versed with all phases of Software Development Life Cycle (SDLC) and Agile Scrum methodologies.
Role requires strong technical knowledge across the entire technology stack but is mainly based on Mainframe.
Deep understanding of troubleshooting methodology
Exceptional communication skills (verbal and written)
Ability to work across multiple teams in a matrixed environment to accomplish objectives
Strong organizational skills with experience working a dynamic work environment and managing multiple projects simultaneously.
Ability to easily adapt and manage changing priorities.
Preferred Qualifications
ACH Processing
File Creation and Transmission
Experience with Client products and services - PEP+ and ARP/SMS
Experience with Service Now
ITIL experience or certification
Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView)
w2 only
5 days onsite
We are currently recruiting for a Mainframe Application Support Engineer. This person will be responsible for participating in development, testing, implementation, and support of mainframe COBOL based Treasury applications - ACH/PEP+ and ARP/SMS as well as file transmission setups and support. Responsibilities include but are not limited to the following:
Collaborate with architects, software engineers, business systems analysts and testing engineers to delivery high quality solutions in the financial treasury space.
Responsible for coding, testing, and implementing application enhancements meeting defined scope, target dates and budgets with minimal or no defects.
Maintain and support critical payment processing applications of high complexity in the Mainframe environment by providing rotational 24x7 support which includes responding to incidents alerts in a timely matter according to various priorities.
Develop programs to transfer and/or convert client data including file transmission set-up services.
Develop processes and procedures to improve time to resolution and the efficiency of the support team.
Participate in operational readiness key performance initiatives and measure the effectiveness of both production releases and client onboarding activities.
Participate in disaster recovery and business continuity exercises.
Collaborate with the cross functional teams to correct recurring issues.
Provide clear verbal and written communication to internal and external groups.
Develop and maintain strong working relationships and strategic partnerships with key stakeholders/customers across the organization to maximize operational support effectiveness.
The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.
Required Qualifications
Education:
Bachelor's degree in information technology, computer science or other applicable field(s) of study.
In lieu of degree, a minimum of 5 years of experience in production operational support.
Equivalent combination of education and experience is also acceptable.
Job Related Experience:
Minimum 5 years of experience in Mainframe application development using COBOL, JCL, CA7, VSAM and DB2, MQ and other IBM utilities.
Minimum 5 years of experience in file transmission protocols and tools - Connect:Direct (NDM), SFTP, IBM Sterling File Gateway.
5+ years driving ITIL best practice techniques for service operations including but not limited to root cause analysis, problem, change, and incident management.
5+ years of relevant experience in a payments or other high transaction volume systems
Well versed with all phases of Software Development Life Cycle (SDLC) and Agile Scrum methodologies.
Role requires strong technical knowledge across the entire technology stack but is mainly based on Mainframe.
Deep understanding of troubleshooting methodology
Exceptional communication skills (verbal and written)
Ability to work across multiple teams in a matrixed environment to accomplish objectives
Strong organizational skills with experience working a dynamic work environment and managing multiple projects simultaneously.
Ability to easily adapt and manage changing priorities.
Preferred Qualifications
ACH Processing
File Creation and Transmission
Experience with Client products and services - PEP+ and ARP/SMS
Experience with Service Now
ITIL experience or certification
Experience with industry standard monitoring tools (Splunk, Dynatrace, TSOView, MainView)
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.