Overview
Skills
Job Details
Position : BA/Trainer
Location: Hybrid
Interview : Both Webcam and In Person
Rate: 55/hr. C2C to $60/hr. C2C
BA/Trainer, you'll be responsible for maintaining business process flow diagrams, learning new application, developing training material and delivering training. This position requires 4 day on site.
Responsibilities:
Business analysis and process mapping
Maintain comprehensive business process flow diagrams (i.e., process maps / flow charts) to document and visualize workflows that are supported by new software application.
Collaborate with Product Owners to understand business processes, watch demonstrations and using a sandbox develop training material for staff.
Identify channels to deliver training to staff including videos, tipsheets, contextual help and others.
Training and organizational change management
Create training materials, including user guides, videos, and other instructional resources, to facilitate user onboarding and ongoing system support.
Collaborate with cross-functional teams to maintain knowledge base portals such as Confluence, AzureDevOps, and SharePoint, ensuring that information is up-to-date, organized, and easily accessible.
Conduct hands-on end-user training on Dynamics 365, ensuring users are equipped with the knowledge and skills necessary to utilize the system effectively.
| Skill | Required /Desired | Amount | of Experience |
| 11-15 yrs. BA experience | Required | 11 | Years |
| Project management skills with the ability to prioritize tasks and meet deadlines | Highly desired | 5 | Years |
| 11-15 yrs. requirements gathering and documentation | Required | 11 | Years |
| 11-15 yrs. MS Office/suites experience | Required | 11 | Years |
| Hands-on end-user training on Dynamics 365 | Highly desired | 3 | Years |
| Develop training materials, including user guides, videos, and other instructional resources, to | Required | 3 | Years |
| facilitate user onboarding and ongoing system support | |||
| Proven experience as a Business Analyst, specifically in developing business process flow diagrams, user stories, and acceptance criteria | Required | 3 | Years |
| Business Process and workflow/data flow design (i.e., process maps / flow charts) AND IMPLEMENTATION | Required | 2 | Years |
| Experience working with Knowledgebase portals such as Confluence, AzureDevOps, and SharePoint | Highly desired | 1 | Years |
| Experience in Child Welfare Agency | Highly desired | 1 | Years |