Overview
Remote
Depends on Experience
Contract - W2
Skills
Sprinklr
Generative Artificial Intelligence (AI)
Customer Engagement
Scripting
Workflow
Systems Architecture
VoIP
TCP/IP
Wireshark
Job Details
Role: Sprinklr Implementation Consultant
Location : Remote
Duration : Long Term
Experience level: Minimum 18 years of total experience.
- Experience with Sprinklr implementations (Core)
- Deep understanding of voice technologies, protocols (TCP/IP, VOIP, SIP, RTP, WebRTC), and contact center infrastructure
- Proficiency in platform configuration, system architecture, API integrations (preferred), and VoIP troubleshooting tools (e.g., Wireshark).
- Experience integrating with CRMs like Salesforce Service Cloud and other customer engagement platforms.
- Development experience with Groovy, JavaScript, and/or scripting for integrations is a MUST.
- Familiarity with Generative AI and Large Language Model (LLM) concepts
- Understanding of API integrations and using APIs in workflows
Thanks & Regards
Venkat
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.