Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - 5 month(s)
Skills
Active Directory
Crowdstrike
MECM
Tanium
Intune
system support experience
Windows OS and Microsoft 365
mobile and Apple devices
and BeyondTrust
Job Details
Job Title: Desktop Support Technician / System Administrator (Mid-Level)
Location: Raleigh, NC
Duration: 6 Months Contract with possibility of extensions.
Job Description
IRG Clients is seeking a Mid-Level Desktop Support Technician to provide onsite and remote endpoint support for 14 state agencies. This role is responsible for PC replacements, device imaging, troubleshooting, software installations, and asset management. The technician will work closely with internal teams to ensure reliable desktop services that support critical operations for citizens of North Carolina.
Key Responsibilities
- Provide onsite and remote desktop support to end users, including troubleshooting hardware and software issues
- Perform PC replacements, imaging, provisioning, hookups, and asset inventories
- Support Windows OS, Microsoft 365, mobile devices, and Apple devices
- Install, test, and upgrade software following security and internal processes
- Document all work activities in ServiceNow
- Track onboarding, shipping, and asset records using strong organizational skills
- Follow asset management processes to ensure accurate billing
- Test Intune processes and software changes, and provide feedback to Tier 3 teams
- Collaborate with internal teams and vendors, including warranty support cases
- Assist with process improvements, documentation, and knowledge base development
- Participate in special projects as assigned
Required Skills & Experience
- 3+ years of desktop or system support experience
- Strong customer service skills with the ability to communicate with both technical and non-technical users
- Hands-on experience with Windows OS and Microsoft 365
- Experience imaging and provisioning new hardware
- Experience supporting mobile and Apple devices
- Experience troubleshooting desktop and endpoint issues
- Familiarity with Intune, MECM, Active Directory, Tanium, CrowdStrike, and BeyondTrust
- Experience testing upgrades and software changes
- Ability to work effectively in an onsite environment
Preferred Qualifications
- Experience working in an enterprise or government IT environment
- Strong documentation and process improvement skills
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.