Service Delivery Manager / Account Manager

Overview

Remote
120,000 - 130,000
Full Time
Accepts corp to corp applications
No Travel Required
Unable to Provide Sponsorship

Skills

Adobe Experience Manager
Electronic Commerce
Agile
Scrum

Job Details

Hii,
Greetings!!

Please find the Job Description mentioned below. Please reply back if you are interested in this position.

job Title:Service Delivery Manager / Account Manager
Location:Remote( Full time)
Client:Experion Technologies

 

Key Responsibilities

* Manage delivery and account engagements for digital/eCommerce programs
* Coordinate with Sales, Product, QA, Support & Development teams
* Engage proactively with client stakeholders to ensure expectations and satisfaction
* Coordinate between onshore and offshore teams, ensuring milestones, SLAs & KPIs are met
* Manage escalations, daily/weekly checkpoints, and reporting
* Lead feature roadmap planning and deployment with cross-functional teams
* Mentor team members and support capability development

Required Skills & Experience

* 15–20+ years of total experience, with 5+ years leading eCommerce teams
* Strong B2B/B2C eCommerce and SaaS platform experience
* Experience with SAP Commerce (Java based) + CMS such as Contentful/AEM
* Strong SDLC & Agile (Scrum) understanding
* Hands-on with Jira Service Management & reporting metrics
* Experience working in onshore/offshore model with US time overlap

Preferred Certifications:
PMP / PM² / Prince2, Agile Scrum, ITIL (v3+), Cloud Foundation Level

 

Thanks and regards
Shreya
M2S Tech Solutions

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