Senior Advisor, Service Maturity & Program Quality

Overview

On Site
Hybrid
$70 - $80
Contract - W2
Contract - 24 Month(s)

Skills

service delivery
QA leadership
program management
Microsofts Services Maturity Model

Job Details

Senior Advisor, Service Maturity & Program Quality

Loc: New York, NY (Hybrid up to 60% remote

Duration: Long term contract(24+ months)

Expected Rate: $open /hr. on c2c or w2.

JOB DUTIES AND RESPONSIBILITIES:

Position Summary

We are seeking a highly experienced senior advisor to oversee service maturity and program-level quality assurance across a large-scale, multi-domain technology program. This role will need to take a proactive approach to ensure quality, resilience, and operational excellence across all areas of technology in our program, such as: IOT, Network, Infrastructure, Security, AppDev, Operations/Troubleshooting, etc. The focus will be on improving our current quality controls and providing metrics to create a model of continuous improvement. The ideal candidate will bring deep experience in cross-functional leadership to embed maturity and quality at every layer of delivery.

Key Responsibilities

Service Maturity Leadership

  • Review and evolve our Services Maturity Model (SMM) across all service domains.
  • Lead periodic maturity assessments and translate findings into actionable improvement plans.
  • Define maturity KPIs and track progress across engineering, operations, and support teams.
  • Partner with service owners to embed maturity practices into daily workflows and delivery pipelines.

Program-Level Quality Assurance (PMQA)

  • Establish a comprehensive QA strategy that spans software, hardware, edge devices, and operational processes.
  • Lead the development and execution of test plans, including performance, security, mobility, and UAT
  • Champion observability and telemetry practices to proactively detect and remediate quality issues.
  • Ensure traceability of testing to user stories and business requirements using Azure DevOps.

Governance & Continuous Improvement

  • Develop dashboards and reporting mechanisms to provide real-time visibility into quality and maturity metrics.
  • Track and report on program-level OKRs, risks, and quality outcomes to executive stakeholders.
  • Drive continuous improvement initiatives and foster a culture of accountability and excellence.
  • Ensure compliance with regulatory standards and customer expectations.

Cross-Functional Collaboration

  • Serve as a strategic advisor to the Program Executive, CTO, and customer stakeholders.
  • Collaborate with engineering, product, and PMO teams to integrate QA and maturity into program planning.
  • Lead and mentor QA and service engineering professionals across multiple workstreams.

Qualifications

Required

  • 8+ years in service delivery, QA leadership, or program management roles.
  • Proven experience implementing Microsoft s Services Maturity Model or similar frameworks.
  • Strong understanding of QA methodologies, test automation, and telemetry practices.
  • Experience managing quality across diverse domains including software, hardware, and edge devices.
  • Excellent communication and stakeholder engagement skills.

Preferred

  • PMP, ITIL, or equivalent certifications.
  • Experience with Azure, Microsoft 365, and Power Platform.
  • Familiarity with public sector or regulated environments.
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