Overview
On Site
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 10+ Month(s)
Skills
ServiceNow
Data Analytics
database queries
Job Details
Job Title: Jr Data Analyst
Location: Seattle, WA / Overland Park, KS
Duration: 10+ months
Term: Contract
Job Description:
- Extract, analyze, and interpret data from ServiceNow tables (e.g., Incident, Change, Problem, CMDB, APM).
- Develop and maintain reports, dashboards, and KPIs within ServiceNow Performance Analytics or Reporting module.
- Collaborate with stakeholders to identify data insights and reporting needs.
- Ensure data quality, consistency, and integrity across modules.
- Work with APM, ITSM, ITOM, or other relevant modules to provide data-driven insights.
- Perform ad hoc data queries using ServiceNow's query builder, scripts, or REST APIs as needed.
- Translate business requirements into actionable reports and visualizations.
- Strong experience with ServiceNow, especially reporting and Performance Analytics.
- Proficiency in ServiceNow table structure (e.g., task table hierarchy).
- Knowledge of ServiceNow scripting GlideRecord, GlideAggregate for custom queries.
- Familiarity with data visualization tools inside or outside ServiceNow (Power BI, Tableau is a plus).
- Strong skills in data analysis, Excel, and SQL (optional). U
- nderstanding of ITIL processes and modules like Incident, Change, CMDB.
- 2 5 years experience in data analysis, BI, or ServiceNow roles. ServiceNow certifications (e.g., CSA Certified System Administrator). Experience working in ITSM/ITOM environments
Key Skills:
Data Analytics, ServiceNow, Database Queries
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