Overview
Remote
Hybrid
Depends on Experience
Accepts corp to corp applications
Contract - W2
Skills
ACL
Acceptance Testing
Analytics
IT Asset Management
IT Service Management
ServiceNow
Workflow
XML
UI
SOAP
Scripting
JSON
RESTful
Configuration Management Database
Business Rules
Job Details
Top 3 skill sets required for this role:
- Understanding of basic platform administration (roles, ACL's, script includes, business rules, CMDB, etc)
- Know how to debug in the ServiceNow environment using out-of-box tools
- Javascript, XML, JSON
Nice to have skills or certifications:
- Knowledge of REST API's and how to debug them
- Performance analytics experience
- Certified System Administrator
Responsibilities
- Configure and customize core ServiceNow applications (ITSM, CMDB, Change, Problem, Incident, etc.).
- Collaborate with business analysts, administrators, and other stakeholders to translate requirements into technical solutions.
- Build and maintain integrations between ServiceNow and external systems using REST, SOAP, or other methods.
- Develop and maintain client scripts, business rules, UI policies, and flow designer flows.
- Participate in platform upgrades and ensure customizations are compatible with new versions.
- Conduct unit and integration testing and support UAT activities.
- Write and maintain clear technical documentation.
- Identify areas for improvement in platform performance, user experience, and workflow efficiency.
- Provide support and troubleshooting for application issues and user inquiries.
- Help solution new ideas to improve existing and future business processes
- Work to uphold best practice and the integrity of the ServiceNow platform
Education & Certification
- B.S. in IT related field OR degree and equivalent work experience
- ServiceNow Certifications preferred ITSM, ITAM, CMDB, SAM, HAM, FSM
- ITIL Certification preferred
Experience
- 10+ years IT experience, 8+ years working on ServiceNow
- Xanadu+ - preferred
- Portal, HR, ITSM, Customer Service, Catalog, MID Servers, Discovery Probes, Notify, Integrations, Scrum, ATF (automated-test framework), Transform Maps, JavaScript, XML, JSON, REST, SOAP
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.