Voice/UC Project Manager

Position Overview
We are seeking a highly skilled and experienced Project Manager to lead and manage the implementation of Cisco Unified Communications (UC) and Contact Center migration projects for customers within the healthcare vertical. This role is critical to delivering complex projects successfully while strengthening customer relationships. The ideal candidate will bring a combination of technical expertise in Cisco UC and Contact Center products and deep healthcare industry experience, which is essential to meet the Customer's high standards and complex project demands. This position is primarily remote, with periodic onsite visits to the customer.
The ideal candidate will also have experience leveraging generative AI tools to enhance project management workflows - automating documentation, generating reports, optimizing task planning, and driving strategic insights. Familiarity with these tools will enable faster, smarter decision-making and support our internal culture of continuous innovation and upskilling.

Key Responsibilities

• Lead and manage multiple concurrent Cisco Unified Communications (UC) and Contact Center migration projects for the Customer.
• Ensure the smooth transition from competing UC and Contact Center solutions (e.g., Avaya, Genesys).
• Deliver projects on time, within scope, and to the high standards expected by the Customer.
• Collaborate with cross-functional teams to mitigate project risks and resolve challenges efficiently.
• Build and maintain strong relationships with Customer stakeholders to foster trust and satisfaction.
• Support the strategic growth of the Customer account, recognized as a Key account for its significant revenue potential.
• Address past project management challenges as part of the formal Get Well Plan to ensure sustained success and customer satisfaction.
• Periodically travel onsite to the customer as needed to support project milestones and strengthen relationships.
• Integrate generative AI tools (e.g., ChatGPT, Microsoft Copilot, Google Gemini) into daily project management activities to streamline planning, reporting, and stakeholder communications.

Skills and Qualifications
Required Skills:

• Proven experience managing Cisco Unified Communications (UC) and Contact Center migration projects.
• Strong knowledge of Cisco UC and Contact Center products, as well as experience transitioning from competing solutions (e.g., Avaya, Genesys).
• Exceptional project management skills, including the ability to manage multiple concurrent projects effectively.
• Experience in the healthcare industry, with a strong understanding of its unique challenges and requirements.
• Excellent problem-solving and risk mitigation abilities.
• Outstanding communication and interpersonal skills to collaborate with stakeholders at all levels.
• Leadership skills with a track record of driving strategic initiatives and achieving results.
• Working knowledge of generative AI tools and their application in project management contexts (e.g., summarizing meetings, writing status reports, drafting communication, and risk analysis).

Preferred Qualifications:

• PMP (Project Management Professional) certification or equivalent.
• Experience working with Key accounts or managing high-revenue customer relationships.
• Proficiency in tools such as Microsoft Project, Smartsheet, or similar project management software.
• Experience training or mentoring teams in the use of generative AI tools for professional productivity and project execution.

Pay and Benefits
The pay range for this position is $32.00 - $40.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a hybrid position in Pittsburgh,PA.
Application Deadline
This position is anticipated to close on Jul 18, 2025.
>About TEKsystems:
We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company.

The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.