PC Tech

Description
We are seeking a dedicated and detail-oriented PC Support Specialist in Waukegan, IL focusing on warehouse and deployment activities. The ideal candidate will have experience in IT/Technology roles such as Service Desk, Desktop Support, Mobility, and Hardware Fulfillment.
Key Responsibilities:

• Ticket Management: Handle and resolve tickets assigned through the ServiceNow ticket system.
• Warehouse Operations: Fulfill warehouse requests, check in inventory, and manage shipping of IT hardware based on submitted requests.
• Inventory Management: Maintain accurate records of hardware inventory and update SAP for received and deployed IT hardware.
• Equipment Recovery: Retrieve computers, mobile devices, and peripheral equipment from onsite locations. Coordinate with managers of offboarded employees to gather necessary information.
• Remote User Support: Send out boxes and return FedEx labels for remote users. Process incoming returned equipment, ensuring compliance with data retention practices.
• Peripheral Deployment: Set up and deploy computer peripherals, including monitors and other accessories.
• Imaging Computers: Perform computer imaging tasks as required.

Required Skills:

• Proficiency in Windows operating systems.
• Strong organizational skills and attention to detail.
• Excellent communication and interpersonal skills.

Additional Skills & Qualifications:

• Experience: Minimum of 2 years in warehouse or stockroom activities and 2 years in computer support roles.
• Technical Skills: Experience with MS Office 365 and associated applications. Familiarity with Incident Management Applications (ServiceNow, Remedy, ITSM) and SAP.

Preferred Qualifications:

• Associate Degree in a related field.
• CompTIA A+ certification.

Nice to Have:

• Associate Degree.
• CompTIA A+ certification.

Pay and Benefits
The pay range for this position is $19.00 - $22.00/hr.
Eligibility requirements apply to some benefits and may depend on your job
classification and length of employment. Benefits are subject to change and may be
subject to specific elections, plan, or program terms. If eligible, the benefits
available for this temporary role may include the following:
Medical, dental & vision
Critical Illness, Accident, and Hospital
401(k) Retirement Plan - Pre-tax and Roth post-tax contributions available
Life Insurance (Voluntary Life & AD&D for the employee and dependents)
Short and long-term disability
Health Spending Account (HSA)
Transportation benefits
Employee Assistance Program
Time Off/Leave (PTO, Vacation or Sick Leave)
Workplace Type
This is a fully onsite position in Waukegan,IL.
Application Deadline
This position is anticipated to close on May 15, 2025.

About TEKsystems and TEKsystems Global Services

We're a leading provider of business and technology services. We accelerate business transformation for our customers. Our expertise in strategy, design, execution and operations unlocks business value through a range of solutions. We're a team of 80,000 strong, working with over 6,000 customers, including 80% of the Fortune 500 across North America, Europe and Asia, who partner with us for our scale, full-stack capabilities and speed. We're strategic thinkers, hands-on collaborators, helping customers capitalize on change and master the momentum of technology. We're building tomorrow by delivering business outcomes and making positive impacts in our global communities. TEKsystems and TEKsystems Global Services are Allegis Group companies. Learn more at TEKsystems.com.

The company is an equal opportunity employer and will consider all applications without regard to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.