Customer Service/Coordinator II

Immediate need for a talented Customer Service/Coordinator II. This is a 07 Months contract  opportunity with long-term potential and is located in Charlotte, NC (Hybrid). Please review the job description below and contact me ASAP if you are interested.

Job Diva ID: 25- 95296

Pay Range: $20 - $26 /hour.  Employee benefits include, but are not limited to, health insurance (medical, dental, vision), 401(k) plan, and paid sick leave (depending on work location).
 
Key Responsibilities:

• NOTE; Work hours: 8-5 or 9-6
• Primary responsibility is to manage the order life cycle from creation through delivery to ensure accurate pricing, terms of sales, lead-times, special pack requirements, and inventory availability. Build and maintain accurate account profiles
• Work with Customer Supply Chain Manager and Sales management to analyze, evaluate, and solve for opportunities to improve key service metrics such as Incentive Pricing, Order fill, On time delivery, Invoice accuracy, case fill, etc.
• Communicate with customers by tracking orders and shipments, trouble shooting and responding to all other questions, inquiries, and complaints in a timely fashion.
• Meet service level expectations as defined by the customer and sales team.
• Coordinate with Sales, Manufacturing, and Distribution to resolve service issues and other order discrepancies that could negatively impact the customer or client.
• Provide backup support to other members of the Customer Service Team and perform miscellaneous duties as required.
• Required to track key metrics for annual performance review.
• The job complexity is related to the customers assigned to this position. It is based upon a variety of factors, including number of orders, buyers, distribution centers, and the complexity of the customer account.
• The order entry method is mainly EDI, with the possibility of non-complex CRP accounts.
• With guidance from the Team Leader, analyze and evaluate alternative solutions to respond to internal and external customer requests related to lead time exceptions, special events/ads, late-delivery notifications, pricing promotion problems, deductions, merchandise return requests, account consolidations, allocation restrictions, and product availability within department and Corporate guidelines.
• Normal office environment
• Some holiday and weekend coverage required throughout the year
• Hybrid - Remote on Mon & Fri | Onsite on Tues, Wed, and Thurs.
• Based on performance, chance to extend or convert
• Virtual Interview
• Clear verbal and written communication to explain issues and propose solutions to customers, sales teams, or managers.
• Monitor weekly/monthly on-time delivery performance.
• Research root causes for reliability failures and support the team leader in developing corrective action plans with cross-functional supply chain counterparts, including Transportation, Transplace, and Warehousing
• Maintain a monthly supply chain scorecard, with collaboration from the Team Leader to monitor service performance, Customer program compliance, and on-time delivery.
• Elevate to the customer supply chain manager cost savings opportunities around case pick, full pallet ordering, and internal network optimizations
• Owns and manages customer-specific service metrics and provides proactive communication and action plans to mitigate service risk

Key Requirements and Technology Experience: 

• Key Skills; Must have experience in customer service, Supply chain, and MS Office.
• Bachelor’s degree and/or four years of related experience•
• Minimum 1-2 years of previous experience in a Customer Service role with emphasis on Order Management, Transportation, and experience working with cross-functional business units in a high-volume consumer products environment preferred.
• Demonstrated ability to quickly learn new systems (e.g,. SAP, PBI, etc.).
• Microsoft Office skills. Proficient in Excel and capable of manipulating data for insights
• Demonstrated experience working cross-functionally and managing multiple priorities is desired.
• Demonstrated ability to look at problems or projects from the perspective of the customers, competitors, coworkers, and managers.

Our client is a leading  Food and Beverage Manufacturing Industry and we are currently interviewing to fill this and other similar contract positions. If you are interested in this position, please apply online for immediate consideration.

Pyramid Consulting, Inc. provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

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