Live Chat Specialist

Overview

Remote
$30 - $40
Full Time
No Travel Required

Skills

Clear written communication
Ability to multitask
Time management

Job Details

We re seeking a Remote Live Chat Specialist to join our support team. You will assist customers via live chat by answering questions, providing product/service information, and resolving issues remotely. No phone calls required.

Responsibilities:

Respond to customer inquiries through live chat in a timely, friendly, and professional manner

Troubleshoot customer concerns and provide quick resolutions

Accurately document customer interactions and follow up as needed

Escalate complex issues to senior support staff when necessary

Maintain knowledge of company products, services, and policies

Basic Requirements:

Strong written communication skills

Ability to multitask (chatting with multiple customers at once)

Customer-first attitude with attention to detail

Reliable internet connection and quiet remote work environment

High school diploma or equivalent

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.