Help Desk Technician

Overview

On Site
$18 - $19
Full Time
No Travel Required

Skills

Help Desk
Hardware support
IT Support
Inventory Management
Customer Service

Job Details

Job Summary:

As a Help Desk Support Technician, you will be the first line of support for end-users, providing excellent customer service and resolving technical issues in a timely and effective manner. This role involves a combination of help desk responsibilities and hands-on support, with approximately 30 40% of your time dedicated to inventory management and routine operational tasks, such as unboxing and organizing equipment shipments.

We are looking for a highly motivated, adaptable individual with a strong technical aptitude and a willingness to learn. The ideal candidate is moldable and eager to grow into more advanced responsibilities, including provisioning and deployment of systems. You will work closely with cross-functional teams, assisting in the prioritization and implementation of features that contribute to secure, efficient, and user-friendly technology solutions.

Required Qualifications:

  • Prepare user laptop/PC hardware for shipping.
  • Receive laptop/PC hardware.
  • Support desktops, laptops, mobile devices and related applications
  • Route incoming incident and service requests to the appropriate support group
  • Maintain accurate and timely records in issues tracking
  • Strong problem-solving and analytical skills.
  • Excellent communication and teamwork abilities.

Work Environment & Location:

  • Location: Onsite- Chesterfield, MO
  • Collaborative team environment with opportunities for professional growth.

Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.