Help Desk Analyst 4 - Fully Onsite in North Chesterfield, VA

Overview

On Site
$$24/hr on W2
Accepts corp to corp applications
Contract - W2
Contract - Independent
Contract - 31 day((s))

Skills

Word
Excel
Outlook
Visio
help
desk
powerpoint

Job Details

Help Desk Analyst 4 for Grants & Legislative Analysis Section
Please Submit your Best two candidates
Candidates must be able to work on site.
Local Candidates Strongly Preferred.

The incumbent is responsible for assisting and providing customer support, by telephone, email and other means, as part of a larger effort by the Virginia State Police (VSP) to improve communications with the public and customer services. In addition will:

  • Become familiar with VSP services.
  • Answer questions from the public, business, government agencies and others.
  • Identify the root cause of problems and implement solutions by gathering and analyzing available information.
  • Track incoming calls and email requests for assistance.
  • Perform other duties as assigned.

The person selected for this position will work full-time onsite at Virginia State Police Headquarters, 7700 Midlothian Tpke, North Chesterfield, VA 23235. Working hours are Monday through Friday, 8:30am to 5:00pm, excluding state holidays.

Knowledge, Skills, and Abilities

Advanced computer skills are required that aligns with the Job Description.Ability to multitask and to determine root cause of problems and implement solutions, and resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions. In addition, customer relations skills; good verbal and written communication skills; and proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook).

Required/Desired Skills
Skill Required /Desired Amount Consultant number of year's Experience Consultant Last year used
Advanced computer skills are required that aligns with the Job Description Required 8
Ability to multitask and to determine root cause of problems and implement solutions, Required 8
Ability to resolve issues by gathering and analyzing data, reasoning logically, and drawing valid conclusions Required 8
customer relations skills Required 8
good verbal and written communication skills Required 8
proficiency with Microsoft products (Word, Excel, PowerPoint, Visio, Outlook) Required 8
Questions
No. Question Consultant Answer
Question1 Commonwealth of Virginia security policies prohibit the use of offshore IT contractors. Do you attest to the fact that your candidate will physically reside within the US for the duration of the assignment?
Question2 Please list candidate's email address.
Question3 If selected the role requires the candidate to work on site 5 days per week. Does your candidate agree to this arrangement?
Question4 If Selected this role requires the candidate to interview in person. Does your candidate agree to this arrangement?
Question5 In what City and State is your Candidate located?
Employers have access to artificial intelligence language tools (“AI”) that help generate and enhance job descriptions and AI may have been used to create this description. The position description has been reviewed for accuracy and Dice believes it to correctly reflect the job opportunity.