Customer Service Representative - Bilingual Spanish/English

Overview

On Site
Depends on Experience
Contract - W2
Contract - 6 Month(s)

Skills

Customer Service

Job Details

Job Title: Bilingual Spanish/English CSR Location: Chicago, IL Duration: 6 Months CTH Job Schedule: 5 Days in Office
Interview process: Onsite interview
Job Summary:
The CSR role supports the contact center by servicing customers through inbound/outbound calls and emails. Ideal candidates thrive in a fast-paced environment, demonstrate attention to detail, excel in communication, and possess strong problem-solving skills. The primary goal is to deliver exceptional customer experiences.
Qualifications
Minimum of high school diploma or equivalent; college degree or currently pursuing is preferred.
3-5 years experience of Insurance background (NOT MANDATORY)
Customer- focused mindset and dedication to providing exceptional service to employees
Previous experience in a high-volume contact center with a focus on decision making, problem solving and delivering superior customer service is a plus!
Outstanding, effective, and service focused communication skills, both verbal and written
Proficient in computer skills, multi-application navigation and multi-tasking
Accepts accountability

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